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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Great experience. Kind of rushed. But overall satisfactory service.
ID.me needs to provide the potential user with a "checklist" of items that they need to have before starting this procedure including the photo capability needed by the user to upload.
The tutorial steps from ID.me could be written better or more automated
Got through the registration but it took a while doing so
Understand we appreciate the new security measures that ID.me offers the user which is great but more thought is needed on ID.me end to realize that there are millions of people that are not computer or phone capabilities..
I was kind of lost and she help me get to what I needed and verified my account so that made her nice and helpful.
This highly sophisticated process carefully walks you through the necessary steps, with enough time to complete. Although intimidating initially, it worked seamlessly to identify me.
I tried for about an hour for this thing to verify me so I can look at my social security statement. I put in pins that they sent me at least six times answered all the questions did all the things. It was ridiculous and I never got in
Very good experience and accurate...
That what we need in this world.
Keep doing the good job
The process was very easy to navigate and access to the needed resource speedy.
It was difficult and time consuming verifying to create an account. Finally though, after a few days and a video interview, I was in, I could identify with government agencies. Then, randomly, my account has been suspended. The only communication from the company is with an automated bot they named Roy. There has not been one live agent contacting me in over a week. I dont even know how long the account has been suspended, no one contacted me of suspension via email or text. It was just suspended. Bi had been using it about a month ago. I need documents for financial aid. This system is going to hold up my ability to finish college, among other things in my life. It's terrible communication and customer service and tomorrow I'm finding out where or what government agencies I can report their shoddy business practices. I'm not fraudulent or a criminal. I didn't report fraud on my account. They have literally randomly disabled my ability to work with my own identity with government accounts. It's creepy and scary and wrong.
Excellent to consultation with me.She it's very kindly.
Bad experience with this, everything was too complicated
Unable to use same email to register as both military and as RN. Spent over an hour in the attempt, to no avail.
Was easy to talk to the person and somewhat easy to learn
At first it was a little Rocky but by the grace of God I made it. Amen
Everything went good staff was great overall experience was good
Instructions not clear.There was some forms repeatedly came up.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members