On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Satisfecho con su rapidez por que no espere mucho estaba un poco nervioso pero todo fue muy rápido y muy bueno solo no tenía que moverme para poder capturar la foto
Tuve una grata experiencia durante el proceso y más aún, cuando un agente del SSA me entrevistó para confirmar mi identidad. Él fue muy amable, comprensivo y profesional.
It was secure and thorough. It was simple to understand and follow the steps. But, it was a hassle when the steps had to be repeated.
I had several issues with trying to solve an issue with an email account that my wife used in order to be verified by the IRS. My verification was for TWC. We use the same email account for personal and business accounts. It was exasperating to try to correct the issue. We went through several emails trying to rectify the situation through members support. The support member failed to address the issues that I clearly stated in the email messages. He kept sending out correct the email for my wife and totally disregarding my concerns. He was incredibly incompetent. I emailed him repeatedly with information PROVIDED BY TWC and he still failed to address my concerns. This is a terrible sight for people that are not computer literate. Your communications are pre generated and I finally found, after several failed attempts to resolve through customer support, by changing my email account with TWC. I then created a new ID.Me account using the new email account. I wasted several weeks without any unemployment payments. It has been a hardship on both me and my family.
This couldn't go better I'll be at a loss of words I' was thankful for the whole time that my needs are important to the satisfication in every potential level
Personable customer services made me feel valued :)
El proceso fue rápido y sencillo, fue muy fácil al entrar al link, te dan los pasos muy claros para continuar
It was nice and very safe website to go to for security and personal business
Once I finally got to speak to a real person it was great but that took me over a week of sending info to them that they asked for to have them reject because of the way my state does my i.d it's not my fault the state does it that way but I was punished for over a week
The actual system itself once you're in? It's very simple. My issue is getting through to get to the system. That's why I'm giving it a 3. Everyone is not computer savvy, and should be able to get through the whole process quickly.
This site was so complicated, it took me forever! I had to have help and I have worked with computers for years!
He do good job and take care my case very be careful.thank you for helping me
They make sure they are very careful about what they say and what they do and the government are very secure about your personal information
After several attempts over a series of days I wound up giving up. This is not fair to the taxpayer.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members