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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Horrible. Roy the automated system just continued taking me in circles. Emails not addressed at all. Just never had to deal with a system with no personal help at all. No email, open tickets nothing was done. Can't believe the government is having us use this system. Sad very sad
It is easy and safe and good customer service. So convenient and I am able to get the documents easily.
The mobile phone method was inefficient/effective no matter how perfect the pictures taken
However the video chat method basically perfect and definitely the route to go
My assistant were very professional have a lot knowledge to filing your claim and that made me feel safe to know my claim is filed correctly with GDOL
It was quick and not difficult I understood all the questions very well it was nice and easy to where I can do it in 5 minutes
So helpfulness dndnddndndndndndndndndndndndndnddndndndndndndndndnddndndnnddnd
It was very helpful. They was very courteous. I will tell people about the service I got it was very good and I appreciate it and made it very easy.
Very easy. Lots of steps. It was simple even for a novice like me.
Horrible. This was the second time I have used the identify verification, as I tried to help a friend with her identity several months ago. That experience did NOT help with this effort. Again, the instructions were confusing. Even just trying to GET to the video chat was frustrating.
It was so effortless and pleasant so nice to deal with these people
Got all my verification steps completed, but id.me's system got stuck on the spinning wheel. After more than a half hour of refreshing and trying to login, I gave up. Today, I can login to my id.me account, however when I tried to use it to login my SSA account, SSA said "no go". Could not use my id.me account to get into to my SSA account!
After many attempts to maneuver through the login process unsuccessfully l finally decided to go the ID.me signin option. This option sounded like is would be difficult and intrusive, and l really hesitated to select it. My problem was due to the fact that l had changed my cell phone number and my previous number could no longer be used for the two tier authentication. I tried everything to get past this to no avail. Thank ID.me for easily and efficiently putting all that to rest. I was very impressed and happy with them.
Quick painless and easy. It's a great way for companies to verify your status. As im sure there are a lot of frauds
Need to verify my ID.me account and password, then sync the va.gov and ID.me together. The staff member was able to walk me through the process.
Very timely consuming. To verify my identity. Due to the pandemic and new improvements at the moment. I am happy that I was able to be conveniently assisted.
When fraudulent activity happened to me, I was able to securely update my personal information with ID.me. They operate 24/7 and through video call which was not outsourced, so it definitely made me feel safe in getting my information updated.
I was helped and finished just in couple minutes. Also, I did not have to wait long to talk with a person who would help me.
Great experience. Kind of rushed. But overall satisfactory service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members