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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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They were professional polite and to the point its nice to have someone with your best interest in mind with so much identity theft in the world today lord knows we need all the help we can get so thank the lord for idme
I had trouble figuring it out at first but after everything was good.
This was the first time in years since I logged into the site desktop wise. I always used my phone. I needed to update my personal information and it was surprisingly easy. Most government sites lead you on a wild journey but not this site. Was very user friendly. Been a member since 2018.
The IDme verification was fast, secure, efficient and painless. A much needed step by the IRS implemented to verify indentification. I was a victim of fraud when my tax return was filed for a refund that was not me in 2011 so this process is welcomed. Thank you.
The experience was by far the most technologically advanced ID identification process! It was quick and easy and, again I was blown away with the technological advancement of the authentication process.
Good. I want to share my experience with my employers and bank so that they might adopt ssn on the stubs and statements
My experience was excellent. This new verification process was easy to follow and helped me to create a safe and accessible option to communicate with the IRS.
Fue de lo mejor y segura.fue muy rapida me atendio como debia ser amable con paciencia me verifico muy bien.
I had my ID verified with ID.me, the process was easy because the process begins with an overview of what is needed. Clear step by step instructions during the verification process.
Fast and polite response from AI and humans.
The whole verification process was quick and straightforward. The representative on the video call was helpful and patient.
The agent was very kind and professional and clear with the instructions
Les recomiendo tener paciencia al realizar cada uno de los pasos necesarios. Al final es satisfactorio y apremiante saber que la aplicación es intuitiva, amable y muy fácil.
One cannot get in without wasting so much time to overcome terrible security measures that probably any country can hack into but the good citizens who want to sign into their account find the the practically impossible to do. Way too many attempts to take a photograph of my ID and your system sucks
It was easy to set up my account and doing my face and my ID also
Fue todo excelente son muy profesionales me encanto
Lots of problems with the site, being unable to verify correct information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members