On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a great experience and I would recommend that
This process is a quick and efficient way to prevent ID theft and a secure way of knowing I am who I say I am
The ID.Me Representative for my Live Interview Session was very professional, explained the steps in a manner that was easy to understand, and gave me an appropriate amount of time to complete the proper steps and was very pleasant to speak with during our conversation about the steps and the process. I walked away with a better understanding of ID.Me and a better sense of value for id.me and appreciation that I signed up for ID.Me
Professional and experience was great...the workers helped me
Went thru the process of ID.Me and still unable to log into Myhealthvet. Very frustrating. How is this helpful at all.
Fast and simple
The person help me and made it easy
I was very surprised how easily I navigated the system. I was told it can be tricky so I took my time and was pleased at how quick and easy it is.
Giving even more info for someone to lose isn't a good idea. This is just getting more and more info to have hacked by someone.
I didn't have a great explanation of what this was for as I was using this to enter a government website. It appears to be legitimate but I will see if I get unwanted correspondence from this. It did ask me to connect other websites of the government with the ID.me use. I did this but was unclear of how those other website would benefit me.
The website did give me the information I was seeking after I was forced to use it. So I would assume this is legitimate.
The self-service system was ridiculously convoluted for no apparent reason. Then it glitched so that I kept getting an email to confirm my email address when I needed to confirm my phone number (which was where I had been getting all the links so far, so kinda late for that, yeah?), and there was NO WAY to get technical assistance or even REPORT the issue. I work all the time, so it took forever to have an opportunity to do the video confirmation instead. Which was a totally different experience. Agent was awesome. In and done. But I still give no stars because this is a system that is mandatory for use by everyone in the United States and it is a joke as far as functionality and support.
The on-site facilitator Mr. Jones in your college Park location was very helpful and thoughtful and patient I really enjoyed the experience and the way that he protected my information.
It was a unique and easy experience to use ID to verify who I am. The steps were very easy to follow.
Estoy muy satisfecho de que exista IDme, ahora es más fácil, rápido y muy seguro manejar mis datos Personales, estoy feliz con IDme
IT was complicated, took too much time & not necessary to make a simple payroll tax deposit. I don't even know if I was actually connected to IRS or a hacker. I had no idea that I was going to have to jump thru hoops when I tried to make the deposit this week!
Some overzealous IT tech decided to make life hard for the rest of us. It is so stupid to spend 20 minutes trying to log into a website. Streamline the process! Get rid of the ID me thing altogether and just give me a password like my bank does.
Very professional and secure with information provided
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members