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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The wording was easy to follow it was written in layman terms had no questions to complete
Very fascinating. Prompt response to questions and quality work. Staff are very knowledgeable about what they do and professional as well.
Signing into the IRS site and used ID.me. ID.me worked well the the IRS system and I was downloading what I needed within a matter of minutes
This process took very long. They ask for a lot of information and the system kept on rejecting my photos. I think that there should be a better system.
It is a surprisingly fast process for a fairly thorough vetting that relies on a number of factors in order to solve the challenge of how to securely verify the identity of someone who is requesting verification remotely.
It does require access to a phone with a camera (maybe a desktop or laptop camera would also work but I didn't try this) and also to a government photo ID like a driving license.
You have to record a selfie video from your phone, which is appears to be used for facial recognition based on your diving license photo, so it is quite thorough.
Despite the many different verification steps to confirm you are who you say you are, it is surprisingly quick to complete the process and get your ID - maybe 10 to 15 minutes?
If you've made a request on the IRS site, it will keep your request form open while you go through the ID.me process and, once your ID is confirmed, will automatically accept that without having to start the form over.
Fue muy rápida y muy eficiente con un personal muy amable.
My experience with ID.me was extremely frustrating. I was unable to verify my identity because they said I had duplicate accounts but would not give me any information. Finally I was able to do a video chat after I uploaded some documentation and the individual I spoke with was very nice. He verified my identity.
Horrible. Constantly screwing up and when you need someone within the agency they are nowhere to be found. Customer Service means you actually help your customers. Being bad at your job, here, means people are losing out on jobs and access to medical records and help. Horrible.
Terrible experience,I can't get signed up for my unemployment benefits and I can't get into my SC.gov account either
This whole thing is not a piece of cake as I was told in my past. And afterwards still no answers nor updates followed. Please fix these situations and then y'all might have something.
It seems as though the electronics
upgrading, because the documents I sent were perfectly clear to me. Yet they were rejected multiple times.
But once I got through that, the rest of the process was very painless and quick. And the agent that assisted me was wonderful. She was personable and professional, as well as detailed and patient.
Could not finish process after 1 hr and 45 minutes. I asked for a call to help. Did not receive call.
It was obvious to me that a crucial part of the instructions for how to upload my IDs was missing from the website. I then used the "Help" to try to get assistance since I could use neither method for verification. I got a person who did not seem able to read or comprehend English. I think this person was a bot, or perhaps some kind of AI reader. She sent and resent and resent and resent the same useless "how to upload" incomplete instructions. She always included "I am always happy to assist" in her messages which would have been laughable if I had been in the mood to laugh while I was spending hours trying to get ID.me to work.
I was so expressed when I started the process. I mean, everything was smooth. From the beginning of the end, everything was good. The interviewer was polite.
Thanks so much.
Good facil segura sin problemas te responden rápido con un mensaje de texto y correo electrónico.
She helped me sort it out and it didn't take long and i was able to reset my password and log in. And she was nice and that was a relief.
This is an informative and simple process. I was walked through to the very end. Great Job.
It was very helpful and had the information that I was looking for and it was much fast than ms Authenticator
Secure login for the veterans you use it. I recommend it for login
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members