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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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There's no immediate help if you need it. It's very frustrating to understand it and it didn't work for me at all!
It was very complicated for us older customers. I was unable to secure my discount as a retired police investor for my internet service.
Very easy to enroll, very acute security measures, will give an individual a unique experience that important information is highly secretive and ""hacking""is not feasible
It's sad there has to be so many steps to verify that we are who we say we are. But be that as it is, this process was acceptable. The directions were pretty clear.
It was helpful to be told about how many minutes it would take to complete the process.
Also, the directions were clear to me when to go from my cell phone back to my "other device"/my laptop.
Once we got to the video call, the process was smooth and efficient.
ID me is the single most needlessly complex software I've ever had to use. Signing up took over a week and was plagued by dropped connections and technical issues.
I had not reviewed my status in a few years. The program was user friendly and simplistic and hassle free. I was able to set up my user identity with ease! I found the information within minutes.
Several attempts to use the selfie method. This method relies on technology too much. The live chat you are dealing with a human agent and human intelligence and decision making.
I experience was somewhat simple time consuming though. Together as a whole customer service was great and timely.
Confiable. Rápido y segura. Justo lo necesario en estos tiempos.
Protección personal y financiera.
Datos biométricos, personales y ID, todo para asegurar la identidad. Gracias.
Though I've had minor problems with id.me (such as updating the email address on my account), it is a fantastic service overall. More and more websites use and trust id.me for professional verification, streamlining things like military verification, photo identification, etc, which can otherwise take multiple business days to process if a manual document verification is required by an organization. If you have a military id in particular, I strongly recommend that you take advantage of id.me's service asap. I did, and it it an absolute gamechanger.
I was confused at first I dont like getting on the computer to do any thing my daughter usually does it for us
Quick, clear, and simple resource for securely accessing your Social Security account and needs.
Excellent service and quick response everything is clear and easy to complete
I tried another service and couldn't get into my account. I was frantically trying to fix the errors.
I finally gave up and tried ID-me. Within a few minutes I was signed into my account and my mind was put at ease. Thankyou.
I wanted to have an ID pin to complete a late filing. The process is needlessly layered and the requirements of personal validation by video are vague.
Above all, I advise you 100% to use this tool, it is very safe, very fast and simple, it saves you time and saves you money. You don't have to waste your valuable time and use your wallet to have notaries or other people do this for you, with just several simple, fast and safe steps, without exposing your identifications that only you own and must take care of, you can get what you need.
Was a little frustrated at first, but picked up on it
The process was simple and fast and customer services was good thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members