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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The first time I tried the video verification, I kept getting errors and then it suspended my account with no explanation. It took months to get my account reinstated, and when I tried it I got unspecified errors again. This time I closed the browser and started over, but chose agent verification instead. Once I was on the video call with the agent, I was verified within a few seconds.
Difficulty in navigating the website, but when I finally made it to video call, found helpful advice abundant. Considering the enormity of their task, these people accomplish their mission with efficiency, and displaying a helpful and knowledgeable attitude.
Yes a have good experience with ID me tank a contact you letting bless
My experience was pretty good just a little hard dealing with all the web site
I was trying to sign in with SS and I couldn't. Trying with IDme was the best way. Secure. Fast and reliable. Thank you.
My experience was very good. All the steps were well explained and the technology worked extremely well and I had not glitches. I used a laptop and my iPhone (to scan my ID). This combination worked extremely well.
They don't communicate, it isn't streamlined, the coordination between ID.me, the IRS, and EFTPS is beyond ridiculous. I lost access to EFTPS for 11 days and got ZERO help from anyone. I submitted tickets.
In my experience all the information was easy and safe.
Somewhat satisfied but wish to get everything settled when they can but for a first timer it does help it does let you know what you need to do and help you how to do what you need
So much easier just to put in a username and password and be done with it with remember me button
It is too difficult to set up the ID.me account to receive the Lowe's veteran's discount.I got error messages with no clear explanation about what the problem is or procedures to solve the error. A lot of critical private information is required! How do we know that information is secure! What a poorly written app. I'm closing our Lowe's credit account. Never shop at Lowe's again. If they can't afford the veteran's discount then don't offer it. What a disreputable corporation Lowe's is. They have ruined their reputation with me.
There's always Home Depot!
It is too difficult! I had to use two different devices. I am somewhat tech savvy meaning I can usually figure out what to do and I did on this but it is way too difficult.
Uploading documents and verification should be simpler
Putting any kind of sensitive or personal information online can be scary. You always worry if you're inputting things into an unsafe or fake website. ID.me is 100% secure and legitimate. They were very professional and careful with my information, insuring I was who I claimed to be.
Clear direction for prep and process, advanced technology enabling user to complete remotely, without time-of-day restriction, MFA security, and can be completed in 10 minutes from start to confirmation. Hopefully, this is a new process rollout for all government issued IDs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members