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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Would fill out requested information click next and would be taken back to first screen to enter all the information again. This is way more complicated than it should be!
Its a fast and simple form. Easy to follow direction. No stress nor worries, if you follow the instructions. Also, I felt safe filling out my personal information.
My experience with Id.me was fast and easy and the process was not that long. The person I had the video interview was very professional and thorough. I am glad I went through this process and get my ID verified.
Awesome, I feel the steps that they took to keep my account safe and to make sure it was me it was a great job.
Good experience took about 10 min to complete.only issue I had was if you see any glare or can't see any information on the pictures don't send it till you can see all the information on your ids and don't use flash! That was the only issue I experienced
My experience with ID. Me was fairly simple. There was a couple times I had issues with different functions and referencing different pages and sites. I think that is the result of being in my uppers 40s during a time of technological breakthroughs.
Do not hesitate to sign up for ID.me. The ID.me team has put together easy to understand instructions with security features that will guide you every step of the day. It's worth the 10 minutes it will take you to set it up.
The process was alittle complicated. I had a verification problem because my DD214 was old and hard to read. I was pleased they had another option to show your license if it has your armed forces indicated. Which saved me alot of time to not have to get another DD214. Other than that it wasn't bad
Terrible process with no result. Time consuming, upsetting, unclear procedures which ultimately - though I followed what I was supposed to didn't result in my getting the needed transcript so I had to find another way to do it.
Reestablished my military discount. Also established a new plan. Tech people were very patient and knowledgeable. Ty
Had 2 last names when I was in the military and it was hard for me to get verified because whem I became a US citizen I only kept one. All my forms of IDs were denied because of a miss matched last name.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members