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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Three hours and no help need phone number call me today
It needs to be more user friendly and less complicated to sign up.
Polite and efficient service. They made things so easy by helping me navigate the technical issues on my phone.Awesome10/10
Good job people. It's a good plain thank you so much!
Good and safe good service very pleased with the customer service
IDME asked for my information,
(Mine was easy because much of my information is saved on file.
They then asked for a fingerprint, which was obtained by placing my finger on the back of my cellphone.
Then they asked for a picture,
Again, asking me to take a selfie with my cellphone.
Nerve racking at first but as soon as I calmed it was a great experience and the agent was very helpful.
I went in there to get help to open up my status. The worker did excellent job but cannot pull up my entry because of new password and stuff like that. Thank you so much for the help but the government I don't think they don't help as much as I think they should do. Thank you!
Awesome great experience
Did not know all the stuff you helped me with
Thanks you
It was very professionally done and easy to follow. The process allowed me to access much better communications with the overseas Govt Authority. Very helpful.
Never heard of ID.me until this experience. Took FOREVER. BUT it did work eventually. I had to wait online live, 28 mins for the video interview/verification. You must inform customers of this type of wait, and keep them engaged or they will fly away. Most browser based portals like this just crash and lock up.
Also, seemed as tho many pages were redundant. Same info required over and over. I wasnt sure I was getting anywhere. Also perhaps a page with a brief outline of what will/is about to happen. I had NO idea what was going on or why.
Lastly, dont make us download your app. Lame. Im not a vendor. I was forced to use ID.me thru my State Unemployment office. It was a bit of an ordeal. But, It did work, in the end. Thanks.
Misplaced my password and needed my ID.me credentials for a qualified purchase. Recovery and reset with the system was a quick and easy task.
This is the only way I would access ssa.gov. I kept getting the text to set up my account but I already had an account with my email.
This site did not allow to set up credentials for an incorporated small business. Unable to reach a person to assist. Nothing but automated systems, with no option for help. And NO answer as to how to set my small business up to make Federal tax deposits via EFTPS.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members