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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Completing ID.me gets me into everything I need to access from my military service and best of all some online retailers use it to give military discounts on purchases.
Lack of customer service support, led to a two week panic.
I recently completed the verification process with ID.me and would like to share my experience. The system worked well overall, but there were some hiccups concerning communication clarity that could be improved.
During the process, I was impressed with the representative's professionalism and the quality of service they provided, which was nothing short of outstanding. This prompted me to give the individual a perfect rating, as they genuinely deserved it for their exceptional assistance.
However, there was a notable point of confusion regarding the video call aspect of the verification. The repeated requests for my phone number and instructions to keep my phone on hand led me to believe that my phone would be the primary device used for the video verification. No explicit mention was made of the possibility that the video call could take place via my computer, which seems to be an oversight in the communication.
This miscommunication resulted in a scramble to adjust my computer settings at the last minute, as I was not prepared to grant my browser access to the computer's camera and microphone. The process would have been more seamless if the instructions had been clearer about which device would be used for the video call.
On the positive side, once the verification process was underway, it was smooth and secure. The platform's interface was user-friendly, and I felt confident in the security measures taken to protect my identity.
In conclusion, while I applaud ID.me for their secure and efficient verification service, I urge them to provide more precise instructions and communication regarding the steps involved, especially around the device requirements for the video verification step. Such improvements would ensure a fully streamlined experience for all users.
No human interactions and no one to call to fix an issue with the program
HORRIBLE NERVE RACKING TO MUCH TO DO TO FIND OUT INFORMATION ON YOUR ACCOUNT PLEASE TAKE IN CONSIDERATION OF THE SENIORS SECURITY I UNDERSTAND BUT GET A TEAM AND FIND A BETTER WAY FOR THE OLDER GENERATION ASKING FOR MYSELF AND OTHERS SPOKE WITH OTHERS AND THEY HAVE THE SAME CONCERN.
#FRUSTRATED 66
If I had a choice, I would not use this service. The only beneficial comment I have is the proper implementation of 2FA.
This process is unnecessarily difficult. If you do not have access to a employer-owned cell phone or tablet, you have to use your personal cell phone. I feel this is an invasion of my privacy for the sole purpose of continuing my employment.
Total time spent t prior to agent was maybe 5 min, agent was professional as well as polite and very positive not to chipper out anything fake thanks for making my day a little bit easier
At 70+ years old I could do it and it helped me get the info I needed fast.
My experience is highly motivated and appreciated.
At first, I felt overwhelmed with the "oh no one more step of security" feeling, however it's laid out in an easy step by step process, it was easy to leave and then return later with the information and documents you needed in order to continue the process. The video chat at the end was awesome!
I wasn't pleased when I got all these prompts for a new way to sign in. I'm in my 70's and I don't like technology changes. However, this was fairly easy. They reassured throughout that this was a secure system and the new way would be even more secure. Jump in, don't be afraid.
Did not make me feel stupid. I would recommend them.
Satisfied, easily read out questions, and answers, thanks
Absolutely no issues with my experience. I requested to transfer the call to my phone instead of my PC and Pablo readily accomodated my request.
My agent was very friendly easy to understand. She took her time and explained in the best way. She deserves 10 *Stars.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members