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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I enjoyed it the experience was very easy to communicate
Clear and concise menus with instructions. In addition, when my Android phone prevented sharing a necessary picture, the ID.me website FAQ's were correct and useful in directing me to the solution of changing a setting deep in my phone's menus. I would highly recommend ID.me.
Very simple, they respond fast and efficiently to customer needs.
Fast, to the point, total understanding what was being done and concern that I knew what was being said, politeness with my coach and very satisfied with the experience
It was not agood. I had to do everything over ad over would not accept my ID for the longest time finally did accept it after getting text with numbers to verify who I was. It was exausating and I don'at understand how they don't know who I am after paying taxes over 60 years.
I wanted to be able to get to a LIVE video for a LIVE person to be able to view my ID's and confirm its me and confirm my identity. Rather than being able to do that, there are too many hoops to jump through and so I didnt have ANY way to do it as it kept rejecting this idea.
45 minutes going through the process made it all the way through downloaded photographs Southeast like video chat and still couldn't log in still couldn't log in
From photos of my license, in my hand to just about every hoop I had to jump through, exhausting.
No No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no.
The process was very easy and uploading my documents was also easy.
I applied for the Cox discount program and they have to verify ID with id.me and I was very happy with how it worked. The seamless went back and forth from the IRS to ID and backed it from ID to back to the IRS and everything was done. I didn't literally have to do anything other than watch
Too long and drawn out.
A simple process made complicated. And time consuming.
If then company had too use it they would change the experience of the app[
They help me take through every step and very private with information
He was really patient when I had a little trouble using the camera part but it was very quick and not hard to do at all he was nice and polite
Secure and safe as described. Ease of use for anyone with minimal computer experience. Whole process took less than ten minutes.
I am happy with the experience with the help that I had today
Wait was long but staff is resourceful. I like the
Fact that there is someone there to walk you through and assist.
Perfect best customer service very simple easy to do
Extremely satisfied. No problems and everything looks secured.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members