On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
In the IRS verification request and Tax return online question and answer link there were a great deal of steps that required specific information which was for the most part relatively simple. Having the answers for the questions relating to 1040 tax return you needed to have that information available which for me was a bit awkward as my tax form was in a folder that I needed to access. I was able to figure out how access what I need and then came photo identity that was somewhat difficult and a video that took some doing. Last but not least I able to get all of the information needed to complete the verification. One must be prepared and understand the end purpose of getting through the process.
Absolutely unsatisfied with the recent experience, very unprofessional and unhelpful team. Keep asking the same question and help, still nothing was done by the team other than referring to here and there or send an email from the other account...
ID.me was very thorough and precise on identifying me. I feel confident as can be that ID.me have my back. Therefore, for the most part, I feel secure.
It is very convenient to apply.
Really need some money to use because abruptly to be laid off. I have no any money to be saved. Thank you for your help.
The wait to join video was faster than the count down on the screen. It was fast smooth and done in no
Time
Signing up could/should easier and less cumbersome. It will take some of you longer to complete than it should.
It was very professional and it went smooth. She was very respectful and nice. Im going give it 5 stars.
I was lost but she helped so much extremely helpful
Unable to verify online...but after a virtual call from an ID Verify Rep. The process took no longer than 3 minutes, and my ID was verified within a matter of 2 minutes
Very easy and convenient. It was a little slow to load pages. But it recognized me easily and fast unlike when my husband uses it :)
Never had to ID myself like this, it's a good idea to make sure people do not scam.
Instructions on line were provided by people who are not users. Only users can tell their experiences. There were a poet who wrote poems and before publishing it the poet assembled all servants, helpers, and less educated people to read the poems. The poet asked them if they understood... if all said YES then the poem is good.
Please ask people who use your system to implement the weakness
Not user friendly.for disabled veterans. You created something to difficult for older veterans to use. It took a Tech. From. The VA to get this installed and verified. I have lost thousands of dollars because i could not access it.
Reasonable fast and protective thanks for caring about ones safety and privacy I would have to give you a bt on the screen setting
As I logged into the ID.me site I was worried it would be difficult especially doing it on my cell phone but it was very simple and easy step by step. Don't be afraid to log on because it's so simple that anyone can do it! After you complete it then in a few days you should get your unemployment benefits back on track if everything checks out!
I'm a good person that got fire from my job and just looking for a lil bit of side money for right now till I find a better job.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members