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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Had a great experience. This system works well for what I need.
id.me verification is 8n place for many governmental agencies. Using id.me provides security against unauthorized access to your accounts and funds.
The process was super simple and the time to process and approve was super quick. My only concern is they require your social security number to complete. I've always been told not to share that. Especially online these days.
I really enjoyed the experience because the agents are very reliable and I feel safe
I was unable to log in to verify my identity for a $1000.00 Ford Military rebate do to forgotten email, password and duplicate account with ID.ME. My ID.ME TEAM EDDIE AND ROY had me verify my identity and had me logged back in to a new account where i was able to get certified thru Ford and reap the $1000.00 military discount. Eddie and Roy deserve a raise and a certificate of commendation for outstanding customer service. The MARINE CORPS SALUTES YOU BOTH. "SEMPER Fi"
Website and support no help when you need assistance on anything your on your own
I believe that something no matter what I did to complete everything
It was amazing. I was very upset when I did know where to turn and an angel answered the phone and changed by day.
Amazing they help anyway they can great customers service
Thank you for caring about my personal private acts.
So nice and reassuring to work with ID.me. The agent moved in a good pace and always kept me engaged.
I had a welcoming, friendly, professional well experience using this process to identify me. I recommend this process to future people needing help.
In the IRS verification request and Tax return online question and answer link there were a great deal of steps that required specific information which was for the most part relatively simple. Having the answers for the questions relating to 1040 tax return you needed to have that information available which for me was a bit awkward as my tax form was in a folder that I needed to access. I was able to figure out how access what I need and then came photo identity that was somewhat difficult and a video that took some doing. Last but not least I able to get all of the information needed to complete the verification. One must be prepared and understand the end purpose of getting through the process.
Absolutely unsatisfied with the recent experience, very unprofessional and unhelpful team. Keep asking the same question and help, still nothing was done by the team other than referring to here and there or send an email from the other account...
ID.me was very thorough and precise on identifying me. I feel confident as can be that ID.me have my back. Therefore, for the most part, I feel secure.
It is very convenient to apply.
Really need some money to use because abruptly to be laid off. I have no any money to be saved. Thank you for your help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members