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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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What should have taken five minutes took two incredibly frustrating days - and I'm still not able to complete my task with the government website for which I need the ID.me account. Absolutely hated the entire experience. Fix this, please.
Able to complete the forms for IRS. Had a little trouble with the uploading of photos.
It was a lil bit confusing but I was able to figure it out
I followed all the instructions, submitted all the required documents, and I was verified. Easy and seamless. This is the way to go.
Me gusto porque es facil de crear tu cuenta y puedas axceder a los documentos de tu conveniecia.
She helped me with everything I needed to verify my information so I could create my ID.me account.
Review was simple and easy to navigate through.
I should not have to meet a designated quota in order for my review to count
I had a great experience from start to finish that was easy, fast, simple and clearly explained. I had to upload documents to verify my income and it was easy and went smoothly.
I'm 61 not the tech savvy type but this was so easy
My experience was quick easy and simple. I was able to upload my document and get verified within an hour.
I really like this idea of giving some sort of security for online shopping. Especially with all these fake sites. However, try to get your participating partners to eliminate the double entry of credentials. If I sign into the ID site, I want the rest of my experience to be fluid. I found that I was having to sign up more than shop. I hope this gives you some insight on how to improve your website experience!
Was notified account was "temporarily suspended". "Chuck" in "customer service" provided no helpful information about the cause of the probelm or any way to address it, with these exceptions: his responses included "if you are dissatisified with this response reply to this email and we will investigate further"...and after 12 of those circular answers and replies I gave up...and the second suggestion was "contact the agency involved with this problem"...so good luck with that...THE IRS DOESN"T DO TECH SUPPORT
The process was quick,easy and very secure. It was handled very professionally
I have found ID.me used by more and more organizations as the reference for authentication of credentials. Consequently it is very important to have a vehicle to consider "exceptions to the norm", i.e. Individuals that have strong documented verification but not the document(s) called for by ID.me. Otherwise these non-standard individuals/cases get left by the wayside. ID.me does not have such a provision and individuals are being left by the wayside. Consequently I rate it as "poor".
My experience was great thanks for making it so easy.
Make sure you do a trial run after setting the verification process up. During the verification process, the verification codes sent to my telephone worked. After completing the process and trying to access SSA through ID.me the login failed repeatedly as I never received a text message with a 6-digit code. I tried this process three times, each time receiving a new 12 digit emergency login. Fortunately, this worked, but it is not optimal as a long term solution.
It was fast and easy. I provided some basic data, responded to their email and the discounts appeared shorty thereafter. The discounts were steep too! It's a no-brainer.
I should be saying my experience was full of Joy and Delight. It wasn't. You could differentiate this product a lot with a better UI/UX. The experience was on a par with your competitors, which is bad.
I had difficulty figuring out how to send my documents on my phone, so I elected to go to the zoom version. I so glad I did. It was simple, straightforward, and I was delighted to actually see a real person!
Quick and painless. Unlike the experience my husband had with i.d. me. I dont think it was ever figured out and he never got approved for his unemployment. Im glad you all worked on fixing and making it alot better
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members