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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I found ID.me very convenient to use. The steps were very navigable and the directions plain. I had a small problem with the photos of the drivers license getting reversed but perseverance paid off and it went smoothly after that. I found it a convenient way to pay a bill.
No problems in making sure my information is secure!
Simple instructions, easy to follow. If you are a novice to this system it walks you through in baby steps
I am a 79-year-old Viet Nam Vet, had I not been given assistance by my 22-year-old son, I would not have been able to accomplish the verification task. It is not that I am totally unable to work on these computer systems, I run a business which forces me to deal with various software and communicative computer systems, but this was an ordeal for me personally, I could never have gotten verified without my son's help, much more difficult for older folks.
We created duplicate accounts for my wife by mistake, and it's impossible to get it fixed.
The ID me verification was so much quicker and easier than I was expecting, and quick and easy is important when using any web site.
It was a very friendly and professional process. No problems or issues at all.
I went to use my account to login to my IRS account, but was told that my saved password no longer worked. They offered to send me a link to reset my password, but the link never arrived. I tried to create a new account with a different email, but was told I had to use my original email. They offered to send me this password link over and over but nothing ever arrived.
I eventually found their Support page. After creating a support case that explains that I never received any password reset email, I then received an automated email from their AI that they've solved my problem! All I had to do was request a link to reset my password! Are you kidding me, is this some bad joke they're playing on me?
Finally, after two or three days, I eventually receive an email from a live person that provides a link I have to use to meet with a live support representative. This representative was able to solve my problem and get my account unstuck.
What a frustrating waste of time that they put me through!
I have only a cell phone with the same phone number for the last seven years. Very frustrating to not be able to complete the application because they could not verify it.
I felt so helpful with ID me servers. It's a secure and safe for personal information. It was a great experience with that ID.me service.
Representative was very helpful, communication was very good. No issues whatsoever.
Encantado por su ayuda una gran experiencia y de buena ayuda muy amables el personal
Horrible, but like most bureaucratic organizations they went with the lowest bid. Garbage company, garbage product, garbage management all the way down to the 6th string coders they overpay.
Very good, nice people and excellent service. I feel so satisfied
I had a hard time getting three all the things to get verified but was not to bad after all that
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members