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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had fun doing it. At first it was hard for me because I was not sure which box should I check to continue doing it right. Until finally I did it right. Thanks!
Great secure sign in method. Never had any issues using it.
The protocols were rigorous, safe and secure but not unduly so. I felt very comfortable that my information was still confidential and the process only took about 10 minutes. Very well thought out.
I needed to check my identity as I was threatened by this identity theft issues and my daughter helped me process it and it was very easy!
Thank you!
Instructions are not clear. Found myself not sure what to do next.
I ran into problems trying to upload my documents, but thankfully there is video chat where someone can help you. It made everything so much easier...
Trustworthy, easy and user friendly! ID.me is a great way to have your identification verified beware scammers no more!
The service is very easy to use and navigate.
Very quick and professional service
Yes your agent was kind she helped me alot n explain to me how you guys work
The wonks that designed ID.me apparently gave little consideration to the end user. But it's the only way I know of for taxpayers to electronically access their accounts with the obdurate and callously indifferent IRS. My first attempt in the fall of 2022 was a frustrating failure. This spring I had another go at it - still couldn't get past the walls. Finally, in October 2023 my user name and password were accepted, and in November, after several tries, my identity was verified and I was allowed access to my IRS account. Looking back, I'd like to think I got smarter, but it's more likely ID.me made the software more user friendly.
Thank you for the quick, easy, and secure process for using your program.
I found ID.me very convenient to use. The steps were very navigable and the directions plain. I had a small problem with the photos of the drivers license getting reversed but perseverance paid off and it went smoothly after that. I found it a convenient way to pay a bill.
No problems in making sure my information is secure!
Simple instructions, easy to follow. If you are a novice to this system it walks you through in baby steps
I am a 79-year-old Viet Nam Vet, had I not been given assistance by my 22-year-old son, I would not have been able to accomplish the verification task. It is not that I am totally unable to work on these computer systems, I run a business which forces me to deal with various software and communicative computer systems, but this was an ordeal for me personally, I could never have gotten verified without my son's help, much more difficult for older folks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members