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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Thank you for not making this a hard a frustrating issue
The process was quick,easy,and professional. She got the job done quicker than I supposed.
Very intent I hate having to keep reducing my pssseord though. Otherwise I love the system it works.
It was so easy and fast, I had No problem at all, Just make sure you have a current ID are Driving license, that make it go fast, if Not you going to have to show ssn and paperwork that showing who you are.
VERY EASY TO NAVIGATE THE PROCESS, GIVES ME CONFIDENCE THAT MY INFORMATION IS UNHACKABLE, IT WAS SIMPLEY AND QUICK, PROCESS IS VERY SECURE I DONT SEE ANY POSIBLE WAY ANYONE COULD GET PAST THERE ATHENICATION PROCESS.
It keeps sending me a notification to reset my password after it states it is done
Nothing I state here will make any difference. Just so you you might stop and think... I started programming in 1977. I'm an engineer (electrical) and have been a software 30 years. I learned many years back to design software with a convention (same look and feel) so it will be intuitive. Further ALWAYS test your work using subjects that are unfamiliar with your interface to get understanding from a user's point of view. This will always benefit the developer with the functional aspects of the software.
Before I'd talked to an agent! All of the delays & misdirections I got myself in from trying to verify my identity to access my account! Everything is ok, I appreciate it & I thank You!
It was awesome experience. It makes getting my important information faster than calling in. I don't have to keep waiting for it to come through the mail anymore.
Great service. Was very helpful, quick service with the person. Was able to connect with the agent and verified my identity real fast.plus it was on a Sunday night.
I had to go online and upload a picture of license and do a video call and when I sign in is still says there was a fraudulent filing of my tax return which I don't believe true. I'm now I have to call in to try to get this resolved to proceed with my taxes which will take more time.
I had fun doing it. At first it was hard for me because I was not sure which box should I check to continue doing it right. Until finally I did it right. Thanks!
Great secure sign in method. Never had any issues using it.
The protocols were rigorous, safe and secure but not unduly so. I felt very comfortable that my information was still confidential and the process only took about 10 minutes. Very well thought out.
I needed to check my identity as I was threatened by this identity theft issues and my daughter helped me process it and it was very easy!
Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members