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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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MY experience was ok, took some time to finger at out.
But I got it at the end.
The Website is very quick and to the point. It is easy to navigate and get through the process
It took a long time but the end result was good. Highly recommend it for safe identification.
I knew I would need to upload some documentation ahead of time, but wasn't sure what docs would be requested. I went through the process quickly page after page. Then the request for a particular document came up. Before responding, I had to locate that doc and it took some time on my end.
I found it, took a photo, emailed the photo to myself, then uploaded it with no problem. No bugs. Quick process. Good smart programming.
Fantastic easy and very practical, fast with the times. The truth is I had a good experience
Every form, ID, paper I submitted was denied. Took me at least an hour to finally get verified, it was a total headache dealing with company, plus they send me an email telling me to sign into my cox account to get my benefit when I did NOTHING!
Super easy user-friendly well thought out extremely well thought out online service that is practically full proof this fool proof not full!
It was a very easy and very safe and secure and I appreciate all the efforts they take in securing my information
Very easy, quick, and great overall! Took very little time and had a successful outcome.
It's was fast and easy to understand and it had all the information I needed.
I D me verification was very simple, secure, easy and fast!
Doing research on a government site (personal) and was able to securely access my info thru ID.me. Based on the process I know I'm secure. That alone is a comfort.
Shane my agent went above and beyond to help me my experience was awesome.
I have a very bad skin problem! So my driver's license really shows my eyes, nose, and mouth - my face is covered with a very bad skin problem. You see more black than anything - so many people think you are trying to beat the system - but I had a big problem and was not able to explain it to anyone. So, I had to keep taking my picture over and over - they finally accepted it - but I had gone through hell!
My experience was great, professional, and the wait time was within reason. My support person made me feel like I was speaking to a friend.
I went through everything and got all set up and I still cannot get in.
Usually gov't technical stuff is totally unscrutable, but this worked pretty smoothly. Didn't take too long, either.
The agent was cordial and quick to the point and answer everything very fast
Once u have submitted your documents u will talk to a live representative they will ask you a few questions to make sure everything good it was wonderful
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members