On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This experience was very satisfying and easy to complete. My only challenge is the double verification which I understand why it is important jus a pain to complete.
After ensuring, I understood the process enough to get the video chat going, and receive the link. I had quite literally the best customer service ever experienced the associate, happy, helpful professional and absolutely set me at ease about the entire process! Fantastic job!
When I was setting up a new mobile carrier, I was allowed to receive a discount for being a first responder, which is greatly appreciated. ID.me made it very simple to do while in the store.
Just tired going through this cause there should be a automatic discount for loyalty when you been with the company for many years. There's other stores with lower prices but I maintain my loyalty with Verizon so trying to keep the discount should be done different
Site is slow, the app feels clumsy. It is easy to use. It needs to have better ques to let you know the steps you take are still in progress a d not hung up.
It was an easy process. And I like it was secure all the way.
It was nice. I thought it was some what easy.and it told you about what you was doing on each page
FANTASTIC
I don't have Enough Faith in FED-GOV-CO
Or SYSs in general. Still reasonable, safe, and anti-frivolous ID.me gets me to my SSDI and in SUPER HERO MODE Thanks for being intuitive, objective, almost bullet-proof.
Doesn't this mean potential 24 X 7 X 366 days
Accessibility? Such a deal. Hazzah!
I spent to much time in order to register. I did it but to stop many times
Takes a few minutes of time for a lifetime of securing your identity
It was fast and accurate, and it was very simple to follow direction.
All instructions were clear and easy to understand and execute. I didn't time the process, but it only took a few minutes.
I was comfortable with the security processes in place at ID.Me.
It was so quick not like around this time last year it was so slow
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members