On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It took me 2 months for to hopefully get the money from Unemployment
Buena y rápido me gustó.la voy a recomendar a mis amistades entiendo que es muy beneficiosa gracias.
The video call was excellent.however to get there was very frustrating and took way too long
I was in the process of buying a name brand golf club and saw a discount for first responders using ID.me. In a few minutes I was verified and saved close to a hundred dollars. It was so easy!
Not a real surprise that this service was needed. I was already registered and glad that I had recorded the password for future use. There is a back-up check for more security. Most places on line do require it.
Waste of my time and major failing of our government to properly create their own secure, internal system to manage sensitive data.
Effective,Positive,Satisfying,Up-to-date, Beautiful and well intended for a medium of living in a similar situation as a picture
Very attentive staff and they attended me in my language
The verification process was quick and easy. It took far less time than I thought it would.
They are easy to use and efficient at getting the work done.
At first I thought it was a lot to do, but I was all in once it scanned my face. I feel my information is very secure with the bio/face scan in place.
I like how to ask people questions when they need help transfer
Very pleasant, agent was approachable and kind. He explained everything thoroughly, making sure that I understood everything.
The system if using a smartphone seems to be simple and quick
Your people were great in helping me with this registration
The process was quick, simple, and easy. No problems following instructions. NJ DOL instructions were clear and precise, the only drawback is how long they will receive the information from the process
I didn't have any problems filling out the form.
Thank you very much.
My experience was fast, and easy when I had to "SCAN" myself with my phone, then when an AGENT showed up on my SCREEN face to face checking to VERIFY to make sure I was the person who I claimed to be, knowing it will help keep my IDENTITY "PROTECTED".
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members