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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Needed to have my ID verified for filing some documents. Got the instructions, followed them and got everything done within minutes. Great experience.
DIFFICULT, HORRIBLE EXPERIENCE. COLLECT MY PERSONAL INFORMATION. VERIFY THAT YOU KNOW WHO MY MOTHER IS, WHERE SHE LIVES, WHO MY SISTER IS AND WHERE SHE LIVES, BUT I CAN'T GET YOU TO RETURN A CALL, EMAIL, CHAT, ETC. TO FINISH VERIFYING.
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You guys helped me a lot.I got all of me needs in just 10 minutes.
This experience was challenging but a few times of trying I got it complete
It was so good, and everything went so well, I understand the time waiting, but they needed that time to make sure they got it right. Just work a little on the time waiting for the video call.
I love the enhanced security protecting my identity.
It was easy,quick and simple.the instructions was easy to follow. It took maybe 5 minutes to get the job done
This crucial process was so simple for me to follow and understand. Even with a temporary ID the agent was able to verify my data within minutes. My agent was nice and understanding. Great job!
Instructions were clear and simple. Very easy to follow.
I would have given the top grade as everything was very easy to navigate except for one sort of curveball. When the options were presented to select the qualification category, I didn't see an option for a social security recipient.
When there is no simple SS recipient option I think some people might confuse that with the Supplemental Social Security option and select that. I had to do a double-take and not make that selection and remembered that my choice was the "Low Income" option and then remembered the next step of providing my statement from the SSA which I easily took care of.
So, the suggestion I've passed on: maybe retaining the "Low Income" option but adding an option for "Social Security Recipient" with both needing to provide the same document.
Otherwise, I finished the process in about 3 minutes including finding my SS account info. So good going and thank you for asking. Tom
My military discount has been discontinued and isn't able to be reinstated so I was told?
ID.me made the process of verifying my identity very thorough, yet provided clear directions and helpful tools along the way. I was very satisfied
Adquirir nuevos conocimientos! Nuevas experiencias!
It's easy to setup and collaborates with so many sites. Makes verifying discounts for online shopping very convenient.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members