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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Texas
1 review
0 helpful votes
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For not knowing how to use a computer this was made easy for me follow instructions and it will happen for you what I had to do was very important for my retirement thank u guys for this

Date of experience: November 10, 2025
Texas
1 review
0 helpful votes
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Unexpected
November 21, 2025

I am not terribly computer literate and had my grandson by my side during the process, however; I was pleasantly surprised with the process. The young man who interviewed me was very knowledgeable throughout the process and my microphone did not seem to be working so he just called me and we completed the interview.

Date of experience: November 10, 2025
Kentucky
1 review
0 helpful votes
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It was quite difficult for me especially when my old cellphone number, was still in the system despite me changing it. And often times it was confusing not getting a customer service help.

Date of experience: November 10, 2025
Texas
1 review
0 helpful votes
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Neither here nor there
November 20, 2025

It's a headache for sure to set up etc. but if u r stubborn enough and it is a ine time thing, what the hell, go for it but be ready to have to make 2-3 attempts.

Date of experience: November 10, 2025
Minnesota
1 review
0 helpful votes
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OK.------------------------------------------------------------------

Date of experience: November 10, 2025
Philippines
1 review
0 helpful votes
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Finally able to access SSA website
November 20, 2025

After getting the proper documents approved the process was strait forward and finally allowed me to access my SSA account online.

Date of experience: November 11, 2025
Georgia
1 review
0 helpful votes
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I feel secure with ID.ME
November 20, 2025

I needed to order a refill of medications from the Veterans Administration and the system was quick in responding and it ran very smoothly. I also decided to take a look a my social security account and I was able to view my information with ease. This site has everything I need as a veteran in one central location instead of signing in to multiple websites. I feel as though my information is safe and guarded with ID.ME

Date of experience: November 10, 2025
Oklahoma
3 reviews
0 helpful votes
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Somewhat okay
November 20, 2025

I feel like the site was secure before ID.me and was much more user friendly. I think the new long in might be a little cumbersome

Date of experience: November 10, 2025
South Carolina
1 review
0 helpful votes
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Id.me set up for SSA REVIEW
November 20, 2025

Compliments on securing personal information. A little time consuming to set up MF identification. Glad to see SSA protecting from fraud & abuse.make sure id.me can access phone camera when starting registration.

Date of experience: November 10, 2025
Florida
1 review
0 helpful votes
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Seguro social
November 20, 2025

Ayudó a obtener los beneficios de Medicare de forma sencilla

Date of experience: November 10, 2025
Alabama
1 review
0 helpful votes
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Id.me to access some va benefits
November 20, 2025

Overall the experience was good. My only frustration was that I already use login. Gov for almost everything else. Wish there was a single system to log into gov websites

Date of experience: November 10, 2025
Arizona
1 review
0 helpful votes
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Maybe/ maybe not
November 20, 2025

It is annoying to have to go thru ID for a site when in the past it was not required. The reason that I had my email and user name, along with a password was to enter the site and get the information needed. With ID, I have to stop to get documents and photos in order to gain access.

Date of experience: November 10, 2025
Georgia
1 review
0 helpful votes
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They force you into using their Authenticator app, which is yet another authenticator app in a world of authenticator apps. It's redundant, poorly designed by today's standards, and quite literally, unnecessary. It feels like a square wheel in world full of round wheels. There is nothing preventing their system from using any of the standard authenticator apps currently available, other than sheer arrogance on this company's part. What a flawed customer experience this is. It's the equivalent of some company creating their own cell phone that you have to use to call them for sales/service instead of using any of the pre-existing standard cell phones already available. This kind of thinking really makes you question their other decision making skills, especially in terms of securing your information. This company does not inspire confidence.

Date of experience: November 10, 2025
California
1 review
0 helpful votes
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Secure login
November 20, 2025

I feel very confident that my account information is protected when trying to access my data. I've been using id.me for years now and feel comfortable using it.

Date of experience: November 11, 2025
Florida
1 review
0 helpful votes
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Seguridad ID.me
November 20, 2025

Yo necesitaba consultar algo en el sitio del IRS y me daba esa opción de seguridad y la tomé. Puse mis datos siguiendo todos los pasos y cargué mis documentos tres veces hasta que estaban correctos y me hice la foto como indican y listo. En breves minutos llegó la confirmación por el correo que proporcionaste. Después olvidé la contraseña y me dió la opción de restablecer y también fue fácil y rápido

Date of experience: November 10, 2025
Georgia
1 review
0 helpful votes
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FORCED ON US
November 20, 2025

I can't give this less than one star I would! IDme was forced upon me and I have no choice but to use this pointless "extra" security company. They are making money by fear mongering gullible people into using it!

Date of experience: November 10, 2025
Missouri
1 review
0 helpful votes
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It is always easy to give information about yourself, second thoughts should be first and not after giving the information requested. Specifically private information that may affect the rest of your life. Past experiences give light to the future, Who are you?

Date of experience: November 10, 2025
California
1 review
0 helpful votes
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Quick and easy verification
November 20, 2025

I really appreciated how you can log in to the site and the feeling that my personal information is secured.

Date of experience: November 10, 2025
Louisiana
1 review
0 helpful votes
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ID sign up instructions.
November 20, 2025

Was a pleasant experience, easy to follow directions.

Date of experience: November 10, 2025
Michigan
1 review
0 helpful votes
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Very helpful and informative
November 20, 2025

I had no issues uploading documents, and getting verified. The video chat process was fairly easy, but I didnt know what to expect so I just did it!

Date of experience: November 8, 2025