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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I use ID.me to log in to the Veterans website to obtain a military ID. I have also used the service to obtain military discounts from businesses like Lowe's and Home Depot as well as many other places and restaurants! The Ide service is quick and easy to set up and is safe! I recommend the device!
Have tried to get in for months to no avail. There is no phone number to call and speak with a real person. Only chat bot that gives suggestions, all of which I've tried, and none that work! WHY don't you have a number I can call and speak to someone?
Everything about ID.me is horrible from taking over an hour to log on because it refuses to recognize my email and password to navigating the whole system. Then, in order to post this message they need my last name and email address. I guess they figure it would cut down on bad reviews -- a really slimy tactic.
I needed to pay taxes. To verify who I am. I used ID.me. I was sent a verification code. I used the code and I had access to the government website I needed.
It was very easy to use.
Once the process of identifying your identity. The ID. Me application is user friendly, very secure, convenient, readily available and reliable.
ID.me is the easiest portal I have ever set up. You just sit back, relax, and give it a try. I was pleasantly surprised how helpful it is. You can keep track of everything with your doctor, prescriptions, appointments, or anything else you are experiencing with the Va. I am glad that I did. Thank you!
I've gone through its verification. It says I'm verified -- then, at the next step, before I can access anything, says its records are confused and I must go to a Social Security office to clear up its confusion
I understand identify verification but this is much too invasive and I do not feel as though I have any personal information regarding my identify held peivate
The ID.me personal team was helpful and understanding when working with me.
They walk me through a problem with camera feature on a new computer without getting upset.
They were patient and resourceful with solving this software problem.
The rest of the verification process took only a couple minutes.
Without any software hiccups the entire process would have been over quickly.
Thank You for your time and resourcefulness.
Told my account was suspended, no reason given. Took 3 days and 2 emails to finally get a reply saying they couldn't unsuspend it but I could just make a new one using the same email (real secure). Then tried to upload my ID only to be told that it wasn't acceptable even though it was one of the options clearly stated as acceptable on the page. Then 3 emails about that with no reply. Finally went back to the original company I was trying to get the discount for and complained and all of a sudden it went through.
All in all, over a week of dead-ends and frustration. If i never have to deal with this company again it will be too soon.
With the new calendar year approaching, we wanted to know what our COLA was going to be for the coming year for our personal. Budget purposes. ID.me outlined our current Social Security benefits and how much is deducted for Medicare. We will access the website again in a few weeks to obtain the 2026 Social Security benefits. Once you set-up your username and password, You can access ID.me any time. It does have a secondary verification for security.
The uninformed Veteran should not overlook a knowledgeable Veteran Service representative in their area to avoid grief and and mental exhaustion. My experience in this situation has changed my life entirely. I sleep beter without the stress.
Please be advised that this website may require a significant time commitment due to its design, potentially leading to repeated requests for personal data.
Based on my extensive experience in technology, I have reservations about the trustworthiness of this site.
My concern extends to individuals who may not possess advanced technical proficiency.
My engagement with this platform was necessitated by its connection to the IRS, despite its challenging user experience.
I cannot recommend this site.
Had access to everything I needed when I needed my earnings record for resume building. Got in, got the info, got out. Very fast, very easy and no problems.
Creating an ID.me account was a relatively straightforward experience, but do be prepared to spend 10-15 minutes with the website. Uploading a government issued document/ID involves taking a picture with your smart phone, and you need to be careful (make sure you can take a good close up). The site was smart about working between my laptop and my smart phone. I opted to set up two-factor authentication (2FA) and this was mostly easy, although I did have to use the ID.me's 2FA app. It wasn't clear if I could have used a third-party 2FA. This is the future though: verifying yourself via an online upload in the comfort of my own location is very convenient!
Setting up my ID.me account was incredibly easy thanks to the agent's help. He was very knowledgeable, quick, and made the whole process smooth and stress-free. I really appreciate his assistance.
ID me is extremely easy to set up what your set up. It provides excellent security for accessing your particular application such as Social Security or Medicare.
I was able to upload all of my information very easily however, I kept receiving an error code that it could not verify my identity.
A very easy and convenient system to get access to any interested professional fields in accordance with Federal and State regulations.
Had to restart several times and not sure if I won't have to restart another time.
Instructions are somewhat difficult to understand.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

