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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Tennessee
1 review
0 helpful votes
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I use ID.me to log in to the Veterans website to obtain a military ID. I have also used the service to obtain military discounts from businesses like Lowe's and Home Depot as well as many other places and restaurants! The Ide service is quick and easy to set up and is safe! I recommend the device!

Date of experience: November 11, 2025
Albania
1 review
0 helpful votes
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ID.me sucks
November 21, 2025

Have tried to get in for months to no avail. There is no phone number to call and speak with a real person. Only chat bot that gives suggestions, all of which I've tried, and none that work! WHY don't you have a number I can call and speak to someone?

Date of experience: November 11, 2025
New Jersey
1 review
0 helpful votes
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Worst access ever
November 21, 2025

Everything about ID.me is horrible from taking over an hour to log on because it refuses to recognize my email and password to navigating the whole system. Then, in order to post this message they need my last name and email address. I guess they figure it would cut down on bad reviews -- a really slimy tactic.

Date of experience: November 11, 2025
Sri Lanka
1 review
0 helpful votes
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Easy access to the Government
November 21, 2025

I needed to pay taxes. To verify who I am. I used ID.me. I was sent a verification code. I used the code and I had access to the government website I needed.
It was very easy to use.

Date of experience: November 11, 2025
California
1 review
0 helpful votes
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Honor our Veterans!
November 21, 2025

Once the process of identifying your identity. The ID. Me application is user friendly, very secure, convenient, readily available and reliable.

Date of experience: November 11, 2025
Maryland
1 review
0 helpful votes
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ID.me Just do it!
November 21, 2025

ID.me is the easiest portal I have ever set up. You just sit back, relax, and give it a try. I was pleasantly surprised how helpful it is. You can keep track of everything with your doctor, prescriptions, appointments, or anything else you are experiencing with the Va. I am glad that I did. Thank you!

Date of experience: November 11, 2025
Texas
1 review
0 helpful votes
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Total fail
November 21, 2025

I've gone through its verification. It says I'm verified -- then, at the next step, before I can access anything, says its records are confused and I must go to a Social Security office to clear up its confusion

Date of experience: November 10, 2025
Massachusetts
2 reviews
0 helpful votes
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Very invasive
November 21, 2025

I understand identify verification but this is much too invasive and I do not feel as though I have any personal information regarding my identify held peivate

Date of experience: November 11, 2025
Nevada
1 review
0 helpful votes
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Excellent Service
November 21, 2025

The ID.me personal team was helpful and understanding when working with me.
They walk me through a problem with camera feature on a new computer without getting upset.
They were patient and resourceful with solving this software problem.
The rest of the verification process took only a couple minutes.
Without any software hiccups the entire process would have been over quickly.
Thank You for your time and resourcefulness.

Date of experience: November 11, 2025
Virginia
2 reviews
0 helpful votes
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Terrible. Don't use if at all possible
November 21, 2025

Told my account was suspended, no reason given. Took 3 days and 2 emails to finally get a reply saying they couldn't unsuspend it but I could just make a new one using the same email (real secure). Then tried to upload my ID only to be told that it wasn't acceptable even though it was one of the options clearly stated as acceptable on the page. Then 3 emails about that with no reply. Finally went back to the original company I was trying to get the discount for and complained and all of a sudden it went through.
All in all, over a week of dead-ends and frustration. If i never have to deal with this company again it will be too soon.

Date of experience: November 11, 2025
South Carolina
1 review
0 helpful votes
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With the new calendar year approaching, we wanted to know what our COLA was going to be for the coming year for our personal. Budget purposes. ID.me outlined our current Social Security benefits and how much is deducted for Medicare. We will access the website again in a few weeks to obtain the 2026 Social Security benefits. Once you set-up your username and password, You can access ID.me any time. It does have a secondary verification for security.

Date of experience: November 11, 2025
Connecticut
1 review
0 helpful votes
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Life saving pursuit
November 21, 2025

The uninformed Veteran should not overlook a knowledgeable Veteran Service representative in their area to avoid grief and and mental exhaustion. My experience in this situation has changed my life entirely. I sleep beter without the stress.

Date of experience: November 11, 2025
Illinois
1 review
0 helpful votes
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Please be advised that this website may require a significant time commitment due to its design, potentially leading to repeated requests for personal data.

Based on my extensive experience in technology, I have reservations about the trustworthiness of this site.

My concern extends to individuals who may not possess advanced technical proficiency.

My engagement with this platform was necessitated by its connection to the IRS, despite its challenging user experience.

I cannot recommend this site.

Date of experience: November 10, 2025
Kentucky
1 review
0 helpful votes
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Had access to everything I needed when I needed my earnings record for resume building. Got in, got the info, got out. Very fast, very easy and no problems.

Date of experience: November 7, 2025
Massachusetts
1 review
0 helpful votes
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A More Convenient Future with ID.me
November 21, 2025

Creating an ID.me account was a relatively straightforward experience, but do be prepared to spend 10-15 minutes with the website. Uploading a government issued document/ID involves taking a picture with your smart phone, and you need to be careful (make sure you can take a good close up). The site was smart about working between my laptop and my smart phone. I opted to set up two-factor authentication (2FA) and this was mostly easy, although I did have to use the ID.me's 2FA app. It wasn't clear if I could have used a third-party 2FA. This is the future though: verifying yourself via an online upload in the comfort of my own location is very convenient!

Date of experience: November 10, 2025
California
1 review
0 helpful votes
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Easy Process
November 21, 2025

Setting up my ID.me account was incredibly easy thanks to the agent's help. He was very knowledgeable, quick, and made the whole process smooth and stress-free. I really appreciate his assistance.

Date of experience: November 11, 2025
Arizona
1 review
0 helpful votes
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Great Security
November 21, 2025

ID me is extremely easy to set up what your set up. It provides excellent security for accessing your particular application such as Social Security or Medicare.

Date of experience: November 11, 2025
Florida
1 review
0 helpful votes
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Error Code
November 21, 2025

I was able to upload all of my information very easily however, I kept receiving an error code that it could not verify my identity.

Date of experience: November 3, 2025
Florida
1 review
0 helpful votes
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A very easy and convenient system to get access to any interested professional fields in accordance with Federal and State regulations.

Date of experience: November 11, 2025
Texas
1 review
0 helpful votes
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Confused about id.me
November 21, 2025

Had to restart several times and not sure if I won't have to restart another time.
Instructions are somewhat difficult to understand.

Date of experience: November 10, 2025