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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Florida
1 review
0 helpful votes
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I saved money!
November 12, 2023

A discount on an item I ordered was available if I used ID.me. It was simple, safe and easy to use!

Date of experience: November 12, 2023
Missouri
1 review
0 helpful votes
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5 stars!
November 12, 2023

All I can say- this sight was a life saver! I just! Woke in my bed and did what I had to do from my iPhone 13 Pro! All I can end - with! Have good phone- an good reception! And you will capture good thing with this website! Have good weekend! Go! Cowboys!

Date of experience: November 12, 2023
Arizona
1 review
0 helpful votes
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Fast and Easy Process
November 12, 2023

Verifying my identity was a breeze with ID.me
All processes should be this clear and straightforward.

Date of experience: November 12, 2023
Texas
1 review
0 helpful votes
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Good job
November 12, 2023

Satisfactorio aunque un poco confuso pero divertido

Date of experience: November 12, 2023
Connecticut
1 review
0 helpful votes
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My Id me
November 12, 2023

Very nice service
Thank you really I satisfy you solve my problem

Date of experience: November 12, 2023
New Hampshire
1 review
0 helpful votes
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The opportunity to navigate this "service" was imposed on me involuntarily. Had the many hours I devoted to doing so been spent instead on bashing my face against the sidewalk, it would have been just as rewarding, satisfying, and productive. In the end, though, America can rest easy knowing that the man paying may father's taxes was in fact my father, and not some international ring of criminals who go around paying the taxes of unsuspecting Americans.

Date of experience: November 12, 2023
Texas
1 review
0 helpful votes
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Great, and easy, user interface
November 12, 2023

It was a great experience, you submit your paperwork/documenration, and it doesn't take but like 5 minutes to get it done.

Date of experience: November 12, 2023
New Jersey
1 review
0 helpful votes
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Frustrating and not user friendly
November 19, 2023

After 20 plus minutes of trying to set up account I finally threw in the towel. Will not go back to that site.

Date of experience: November 12, 2023
Kentucky
1 review
0 helpful votes
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I'd
November 12, 2023

Was very helpful simple fast easy time saving I am open to working and doing anything I am asked from anyone and learn everything that is very possible

Date of experience: November 12, 2023
New Jersey
1 review
0 helpful votes
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Good
November 12, 2023

He was so good. And nice talk him he was really fast

Date of experience: November 12, 2023
Texas
1 review
0 helpful votes
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Fast, fairly simple. Worked afterwards.
November 12, 2023

All went well except for additional methods for logo. But, not a big deal.

Date of experience: November 12, 2023
Illinois
1 review
0 helpful votes
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First time user
November 12, 2023

My experience was Fast, simple,and thorough. I am very satisfied.

Date of experience: November 12, 2023
California
1 review
0 helpful votes
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Exellent ID.ME program
November 12, 2023

ID.ME is fantastic website and easy to use. I Feel ID.ME is excellent and helpful for me.

Date of experience: November 12, 2023
New York
1 review
0 helpful votes
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Checking my information
November 12, 2023

I wanted to double check my information but had forgotten my password, I went through the process and reset the info, and it only took a minute or so. Very happy with the experience.

Date of experience: November 12, 2023
Pennsylvania
1 review
0 helpful votes
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Secure but not easy on smartphone
November 12, 2023

I had difficulties providing and preparing for the process, as it didn't give you any idea of what you needed to have set up on your phone, such as a printer, photos of documents, and other personal data, such as a passport or driver's license. As an older adult, I am not comfortable swapping between apps to perform the needed steps. A save feature would be helpful, I was afraid to run into problems if I didn't finish the process 8n one session.

Date of experience: November 12, 2023
Puerto Rico
1 review
0 helpful votes
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EXELENTE
November 12, 2023

Algo muy util para hacer sus compras con algo de economía

Date of experience: November 12, 2023
Michigan
1 review
0 helpful votes
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Accurate and secure for keeping your documents safe, I do advise you to use it as far as possible because it's nice.

Date of experience: November 12, 2023
California
1 review
0 helpful votes
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Customer satisfaction
November 12, 2023

Applying your discount to your purchases has never been this easy. With a couple clicks and no additional promo code needed, my discount was added and checkout complete.

Date of experience: November 12, 2023
Florida
1 review
0 helpful votes
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Simple, Trusted, & Easy to use
November 12, 2023

ID.me is simple to setup and use. It is trusted by organizations to provide a verified identification of the individual. ID.me is just easy to use.

Date of experience: November 12, 2023
New York
1 review
0 helpful votes
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Disappointed
November 19, 2023

I feel after using your site my sensitive personal information was somehow compromised.

Date of experience: November 12, 2023