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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was offered to use ID.me for a discount from a merchant and found I could not use with the current promo they were offering, which was fine. I understand there are limits.
Recently used ID.me and found it quite easy to use. The technology to do my identification was fast and high tech. I was impressed!
See survey answers... And then if you look at them come back and compare it to this answer because whatever I wrote previously about being a veteran and using my driver's license as a valid form of identification and proof that I'm actually a veteran still sticks.
The verification process was simple and quick. It was was completed in 7 mins.
Trying to log into a government site today I had to verify my ID several times, what should have taken a few minutes became several hours, today was not unusual from experiences I have had. I recently moved and need to change my address however have not been able to log in to make those changes due to having a new address and phone number. I am also not able to access my medical records or the site that handles my prescriptions and appointments. As a disabled veteran I find this unacceptable.
Hello! I.D. Me is easy and secure! The questions are simple and straightforward, I provided information that I knew of hand or could easily find in a quick internet search. The process of providing the information took less time then actually registering. The registration process was your standard everyday app sign up. Don't stress ID me, super easy!
The app kicked me out several times and I had to start all over,then the virtual app kept on sending me wrong information on how to log on.It took me 45 minutes to finally finish this process.
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It was very easy to use. It was well made. It was quick.
Quick, efficient and easy to navigate! Plus many many benefits making this app very easy to validate who you are for credentials. Also very well encrypted and safe in all applications
Application was so easy to use. Live video was wonderful and did not take long. Happy that they do it on a Sunday also.
The process is easy quick fast simple with multiple options of verification of id
Simple, quick and very understandable process. Instructions and directions are clear and very user friendly. Steps taken in the process to protect personal info and to aid in positive identifications. Easy to do.
I completely recommend this site for verification purposes it was very user friendly and very simplistic! Also updated within minutes also…i would definitely use ID.me again! Thanks team!
Used my IPhone to upload documents multiple times to no avail. Video chat via laptop worked on first attempt!
Quick and easy that allowed me to make a purchase in a timely manner and take advantage a significant discount based on my veteran status.
This is my first time applying it and thank you for you guys walking me through
System failed to confirm over and over, numerous attempts and emails, customer service just kept saying try again.
Every time their system failed, only after I threatened a civil action in my local court did their customer service then manually verify my military service.
Absolutely the worst service ever!
A discount on an item I ordered was available if I used ID.me. It was simple, safe and easy to use!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members