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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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How many devices do I need to own to prove I'm me? My mother would NEVER be able to navigate this atrocity.
Wonderful magnificent, very understanding and wonderful experience
Very clear instructions. Easy to do. Relatively quick process.
It was extremely difficult for a few reasons. One, my phone is old and the front-facing camera is broken. I still managed to make it work. Two, I suffer from essential tremors, you have no idea how long it took me to take a clear picture of my driver's license. Lastly, when I tried to apply for benefits and entered the ID.me code, nothing happened. I can't apply for benefits because this didn't work, and the state's phone number doesn't work.
Overall a great experience. ID.me took a process that is usually long and turned into a secure down to business process. The customer service is great. The wait time is virtually none. Thanks guys!
The possess of get my identity confirm lasted 2.5 hours most of that time was waiting. I had to input my information 2times. Very difficult for me to navigate. I hope we never have to go through this again.
Muy buena excelente buena atención a cliente y rápida solución
It's easy to use, and you save money on the everyday stuff
Just needed to fill out a burn pit registry. Way more difficult than I expected. Once you have everything locked in, it will go faster for logging in. I understand the security. I get it. Just overly annoying.
The worst part about all of this is that I couldn't even fill out the registry questionnaire ON LINE because of some B.S.! VERIFICATION, which is what I already did.
Anyway, just use this ID Me as it does cover way more for verification overall. Hopefully you will find it easier than I did..
ID verified to process unemployment
Follow steps and check thoroughly as there was a format limit causing part of address to get cut off
I had to abbreviate the word Road to rd to fit all of my info
Im new to this and it was very helpful to me got the help that was well needed. Representative was excellent with what I needed
It was a simple process with clear, easy instructions to follow.
Video person seems more like a robot. Did not feel comfortable with the process ID.me.
Very easy and fast set up overall process will strongly recommend
Easy and immediate verification. At first I thought it was going to be long. The process was simple and direct to input ones information.
Not easy to navigate and constantly having to sign in when had already done so
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members