On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was pleasant and pretty fast for the most part. The system seems to work with what has been brought into the program. Other things could be added, but, there's a chance those things might have to be brought with the person creating a fiasco. So what you have works.
Felt like I needed more information on how to submit my photo I'd it only gave me an option on how to submit a California I'd
I was nervous about the possibility of getting my documents lost in the system. But all went well and the final steps were completed.
Quick check of my SS email and get a new Medicare card. The ID.me was a quick process to enhance your information security.
Very amazing outstanding service it is very nice to know that there's people out there that will make you feel safe and secure your service is outstanding
I had a good experience from the agent thank you for helping me
This episode user friendly and streamlined so well that I never am in need of customer service. It is absolute reflection. On perfection
The experience was long but secure.
Please make the process a little faster.
This is not an accurate system. If they'll tell me that I'm not me, and I KNOW I'M ME, will they give access to my personal data to someone who isn't me? I would not recommend this site to anyone. I was extremely frustrated and felt cheated when I was done. I gave them all my personal info including a face recognition and I.D.me gave me NOTHING!
Was not confident that I was actually talking to an official government agency, or some scammer.
Great Great Britain and the add beautiful queen how are are the perfect place for you to get
How did a private company obtain a monopoly to provide a service that's inconvenient, worthless and probably extremely expensive? Plus the lack of transparency here is despicable. Why do I have to use ID.me? Because Blake Hall said so. F__k.
Great way to do reporting.with help without a computer
I live abroad and thought it would be terribly complicated to validate my account but an agent videocalled me within minutes and we were able to set up my account without any issues.
It took longer than most sites not the directions were clear for the most part.
How many devices do I need to own to prove I'm me? My mother would NEVER be able to navigate this atrocity.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members