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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Wait time kept lengthening. Person I dealt with was very professional and efficient more than making up for the extended wait time
Took too long waiting for the system to validate my data.
The entire process including authentification is so poorly designed that it takes three hours to complete. It is an absolute waste of time for poorly explained information. My experience was abominable…An absurd waste of time working on an incompetent site. The worst I've ever experienced in my entire life.
It was a good experience. Made it clear and simple.
I was initially a bit apprehensive about using this app as an added security layer only because my past experience with some of these types of software that are well intended, can quickly become extremely difficult to set up, and therefore most of the time one will not proceed due to it's challenges in set up. This app is very friendly user, with a quick and easy setup. I also liked that I could open multiple windows without loosing any of the information/work that I had already done.
This is the poster child for advanced tech solutions! Easy to navigate and obviously well built verification process!
I setup my access with ID.me and it was an painless exercise that was secure and quick.
Time taking,hard to verify and to hard for me thou, but this isn't the best way not everyone is a tech, so it is making things hard for them to go along with and they suspend account so quick for some unreasonable reason which is not to be accepted
Fué algo inesperado pero que inspira confianza y es muy conveniente.
Simple straight forward process. Made you think a little while making me feel that I was working with a program designed for my safety
It's been many years since I've used the IRS website. Boy was I surprised that I couldn't simply look something up and be done with it! I had to get an ID validating I am who I said I was. It was a very quick process. The hardest part was figuring out how to do a selfie. For some reason my selfie had issues and was not accepted. The reward for that was an actual human had to make the comparison with my drivers license. The young human man was friendly, professional, and polite.
This made it so simple to identify me as a student and help me get some supplies I needed. Instead of the normal student verification process
Using Firefox on Linux, could see but not hear the agent. Not sure the agent could hear me as I received a popup telling me my microphone should be unmuted (it was).
My experience with I.D. me was quick and easy. I certainly recommend this verification process to verify. Trusted, safe, secure. Great job I.D. me team.
My agent was fantastic Ashley I believe was her name was very helpful and pleasant
I need help and I have questionsIs very complicated especially when they come down to doing the username and the password and you got three different email addresses
I would have been on the phone getting documents, perhaps on a long hold, but instead I got everything done on ID me to get what I needed it was simple and easy!
It was pleasant and pretty fast for the most part. The system seems to work with what has been brought into the program. Other things could be added, but, there's a chance those things might have to be brought with the person creating a fiasco. So what you have works.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members