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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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As representative was able guide through the steps to complete the request form
Quick and reliable to use this app for reference and turn around of Id.
Muy bien con el equipo, muy buen trabajo por parte de todos
I was shaking as I have never done a live video before (I am almost 79) and I kept messing up, had the wrong glasses on to read the passport and social security card info. The agents were very patient and kind and suggested I call back when I had the information. I called back and all went well. Thank you.
It was done really fast. All i had to do was take pics of my id and of my face and bam its done. Easy peasy
Even after I got verified I can even go through the verifying website
A bit confusing about requiring you take a picture with your mobile phone when you already have the requested photo(s) in a personal file on your computer. Otherwise, pretty straight forward. Took a bit of time, more than 10 minutes. However, I would recommend ID.me. A suggestion: When you are told to write down a code for you to remember, just copy the code and paste into an email to yourself. Once received transfer the email to an appropriately named folder for quick reference if the code is needed.
Easy and fast, great website to look at. Signing up was quick and easy.
It sucked. Has any one there ever heard the teaching term KISS...or "keep it simple stupid" took me four times twice with experts from the veterans administration before it went through.
It was fast and easy but it didn't say if this was my federal or state tax or both. The IRS needs to have it all in one place not in 2 places.
It was indeed understood I enjoyed it and looking forward to seeing a discount on my bill. I'm glad Id me was an option for me to take upon cause us teachers are grateful for everything. Being notice is so important and we need more sites to be apart of.
Completely satisfied was a security conservation
That solve all my question
We found ID.me to be very easy to use and quick as well.
Very good it was really simple easy,I didn't get confused it was very helpful
Site is very user-friendly and its staff helpful.
Hopefully, America shall be kept safe with the site's protocols.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members