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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Good easy I had to log in to my account and it was very simple following the instructions
Very complex signing up. I think it would be difficult for elderly people and the uneducated to to use the site. Maybe have 2 columns with the choices: Intelligent and stupid. Although in the US the stupid column would fill up much faster.
Super easy to join. The process was simple and it didn't take long. Thanks
The process took more than 5 hours, and at the end of 5 hours the problem of me not being able to access my corporate account at the EFTPS site had NOT been solved. Trying to talk to a live competent person was impossible. The automated menus did not offer an option that fit my problem. After multiple attempts to navigate automated phone support, I finally got a real person, but she did not know how to fix the problem, and told me to call EFTPS directly because the problem was on their end. Of course that lead to another frustrating waste of my time. Your support system is like having a "good man gone." The fix was to wait a couple of days and try again. Why didn't your support tech know that? Perhaps you should have tested the new ID software before making it public. My billable hourly rate is $85; ID.me cost me $485.00.
It had to retake pictures of my face several times before accepting it.
Very good, very secure, very easy! Glad I used this site to sign in!
Instructions were clear, and easy to follow. Did not take long at all to set up.
I feel so secure as I logged in because there was a 2 step verification before you can log in.
I got an email from SSA informing me that I had a message to view on the SSA website. I went through the whole process of verifying ID.me — I already had a pre-existing ID.me account (which was no longer working?!). I uploaded 600-DPI drivers license images, 600-DPI passport image, and ID.me couldn't read any of them. Eventually, my ID.me had a "successful" verification, but it only kept taking me back to the login page. In the end, I was never able to login to the SSA website and I still haven't been able to view the message. What was the point?
Nice to get recognized for prior military service.
So I had to utilize ID.ME for the ability to get a discount through my Verizon membership and this has made it simple, smooth seamless, and I love that it's available. I thank you guys and all the people that are making it available at your team.
Fast service. I little difficult signing up, but no big problems
Years with your word was your bond now you can't trust no one so the ID is good
My experience with ID was so great and so direct and easy to read and direct and so easy to understand it great
Excelente aunque tuve que tener paciencia al tomar las fotos que en parte no las aceptaba, entonces si se puede lograr para aquellas personas que lo ven imposible
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members