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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I initially applied and sent in my service record DD-214 and never used the program. I found a product to buy, and asked if they had a veteran discount. At checkout they directed me to ID.me and asked a few questions to qualify me. A few minutes later a verification arrived and a 10% discount appeared on the invoice.
Keep ID.me Excelsior.
Keep up with the excellent service
I live abroad. Filling out the ID.me address section is totally inadequate... It has no field for country and the user must pick a US state. Nonetheless my address was accepted, with no country or state and with a 4-digit "zip" code. My details passed the verification process, which included my address. But when I tried to access the SSA site, I was not allowed in because "the information from our trusted partner is not adequate." I assume this refers to my incomplete address in ID.me -- incomplete because it is not possible to complete it in the ID.me form.
It is now standard everywhere else for internet address forms to be able to specify a country and complete the address in a format appropriate to the selected country.
My privacy was very limited and like that not just anyone can try to steal my stuff
Can get the information and apply for the benefit until approved.
I had accessed my IRS account before without having to go through this process; so it made me uncomfortable why I had to do this extra level of security with an already accessed account login.
Realized I was not getting in without doing this, I did it, it worked out very well and I could still use my original password, user name login which helped. I believe it needed to be stated clearer that an added level of verification has been added and will not be able to access my account without this extra level of verification.
Cheers
I've not received my CY22 tax refund ($3k) from tax return filed April 2023. I was hoping the IRS web site using ID.me would help me get my refund. Documents available on the web site clearly showed I was owed the refund. Site did not have any methods/fields to help me get my refund.
Karesse's help was essential to for me to navigate the ID.me setup between my cell phone and desktop.
Absolutely disgusting. Having to give my biometric data or submit to a recorded interview in order to set up a payment plan is morally bankrupt. Complete overreach in the name of 'security', of course.
Everything was fine except they only let you do your password twice and I got locked out.
Found it challenging but easy enough to complete. Critical information needs to be difficult to hack and dangerous in the weong hands.
Welcome to an endless circle of a bot help center… which does nothing to actually solve your issue
Took a little longer than expected due to technical difficulties
The process upset me at first because I already had an account for the IRS and was forced to change to ID.me. But once I started the process, it was super easy and only took like 5 minutes! It gave me an extra sense of security in this day and age. I am super happy about this new process!
Excelente muy fácil de manejar, buen trabajo a todos es mi primera ves en esto y s eme hizo fácil y muchas gracia
The processing on this platform is both easy and straightforward. Unlike other platforms, where verifying my identity often becomes a hassle, this system stands out in its simplicity and efficiency. As a veteran who has experienced the complexities of name changes due to divorce, I find the seamless and up-to-date authenticators and performance of this system particularly impressive. Overall, it's an excellent and user-friendly platform.
I need to get to the irs site securely and quickly. It took no time at all
Getting ID checks can sometimes be a hassle. ID.me was seamless from start to finish. Made it easy to know what documents to upload, make slight changes, and good information given as to specific requirements necessary to complete the process with the online agent. 10/10
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members