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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I found it very easy to follow the directions and I'm not to good with technology. I found that it saved me a lot of time. It's easier than trying to get to a Social Security office especially when the weather outside is starting to get cold. It was all done from the comfort of my home.
Simple, fast, easy... clear prompts... took no time at all... think its a good idea to have this verification... however, I could have went to the SSI office. I would encourage people to take advantage of it.
I was going to call instead of trying to log in the site because I'm not very good with tech stuff. But I was very surprised by the information to proceed on line was so easy, that I was able to do that I needed to do without getting lost or frustrated.
Quick fast and effective and helpful to anyone. No problem with understanding what they want and how to get them the information they need.
Not user friendly. After spending a very long time to set this up when I wanted to send documents I kept getting an error message very frustrating. I'm just going to mail the documents
I find it ridiculous that I can only have one account. I set it up initially at work for a business related task. Now I come to find that I cannot have a personal account. And it's tied to my work email. I should not be doing personal email at work and work email at home. So you have me stuck in a quandry.
The system will not allow me to log in. The system is doing it now- not allowing to move forward. NOT user friendly
Long time and many attempts at trying to log in to site.
ID.me is easier than the other sites, less hassles than other check in sites. So I know to use this one.
My experience with this ID me process was very good and now make it easy for me to get my credit.
Exhausting... The waiting for the actual verification was the longest wait time but once started it went smoothly.
This was the worst project I have ever done in my life. All that was needed for me was to get verified as a veteran, who's memory for directions is fair to midlin on our best days.
It was too much steps and the program kept boothing me back to registration 3 times entering my personal information when I had entered it already the first time. Isn't there a way you can go back, so you don't have to re-entering what has been entered.
Fast and Easy to use. Process was easy to follow and fast to fill in and very fast review and approval
It was pretty simple, however for someone like me, older it's a little difficult. I had my younger niece helping me. But overall, it wasn't too difficult.
The ease with which it took to accomplish what I wanted.
Very easy to follow the instructions.
Everything is fine here because it was very easy and safe
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members