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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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People were very helpful and well spoken. I had no problems understanding what I needed to do
I have had to submit the same problem 3 times because they keep making me start from the beginning and evidently delete all of my submissions.
My experience was very wonderful and it was very helpful even though it took a while to get through but being patient sometimes get things done thank you
I have used ID me fo 2 years and have no known breeches. I have several security measures on continuously and intermittently.
So frustrated with this site! I am not able to get my military service verified but no reason is given. Instead, you are sent from page to page to read "articles" which offer NO solution! If you are going to tell someone you are unable to verify them, GIVE THEM A REASON WHY so they can fix it! Oh and you won't get a real person to speak to EVER! Unless of course you go through the steps to make an appointment for a video chat and even that it seems may not get approved! WHAT A JOKE!
Thanks by repair my account finally I can use for many options
Summary: Their system would not upload required DL scan in any picture format. Then sent a link that accessed UNAUTHORIZED ACCESS to my phones Video Camera. No prompts, No warning. No procedures, No information. Very Poor oversight and management of published requirements and links. No Excuse whatsoever for privacy breech! Few if any alternatives with government sites, like SSA now. Sad... Sad
Satisfied.I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in man
Very easy to use, thorough and ID protected to ensure my security
Fast easy and convenient and keep your information safe
It was quick and simple, no troubles at all. Except for video calling, was a little glitchy. Otherwise I good experience.
I go through great hoops to secure my ID. This was a very thorough and well designed platform for an ID check to secure my info. Yes, it was a semi lengthy process but not near as long as it would take to clean up the mess if someone were to steal my information.
I was successful with what I had to get done. I'd.me was simple to install and easy to use
Toda la informaciĆ³n exelente y resivi el servicio nesesasario
Great experience and I love all about it. Thanks and looking forward visiting the site every year
Very professional agent, good quality video and clear audio
Was pretty fast hoping it is secure as they say it is
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members