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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID.me's online software is atrocious. Their customer support does not listen to, or provide assistance to customers in a timely manor. I would absolutely recommend that you and/or your organization find an alternative method of verification.
I have been using ID Me for a while and it never disappoints. Thank you for making the verification process quick and painless
As a senior it was complicated and took me quite some time and I was completely uncomfortable with giving my SS number.
I spoke with Id associate Des and she was nice and helpful thank you
Fue la primera vez realizo una verificación de identidad para solicitar un documento y fue excelente
Excelente entrevista y en todos los requerimientos. Agradecido.
Took way to long very unnecessary for what needs to be done and took up all of my time and day it really needs to be removed it's not the IRS they don't even bring people through this..
I kept waiting for an error or a delay, but it never came. The process was really easy and I feel great knowing my account is secure and no one can access my account that is not me. I am a 2x victim of identity theft. Identity theft makes you feel violated and this safeguard adds protection for you.
They make it not so painful to adult. It's quick and to the point. Also very easy to upload pics. I felt it was easy to understand and didn't take a lot of time.
Follow the instructions and you will get your personal information immediately.
The representative's assistance was highly professional, helpful, and friendly. Everything went perfectly and I was completely satisfied.
I had to try to complete verification multiple times. The documents were being rejected even though they were the only ones I had. It was very frustrating.
I am a US citizen living overseas with no valid state ID cards. I rent and my landlord pays all utilities so I cannot produce a bill with my name and address on it. I am retired so I have no W2 or pay slip information. My financial statement with my exact address information PLUS my building number was rejected. While we do have 6-digit zip codes, but even the government does not use them on ID cards.
I don't know why you cannot accept a local driver's license or national ID cards. I had to wind up using my local pilot's license. Otherwise, I am not sure that I could have been verified. Yes, you must be strict to protect security, but you need to provide more options for us living overseas. I dont have this problem when interacting with the IRS, FBAR, or Social Security Administration online.
You have my facial photo on ID cards, why can't you use facial recognition software during the Video interview to verify who I am? The whole process was very stressful and time consuming.
I am a veteran that Apple Store employees and policy says they'll give us a 10% discount. Well, when you go to their site online which is mandatory nowadays, it does not even recognize me as a veteran when I fill in all the information on their ID.me site, I tried five or six times and spent multiple phone calls trying to straighten things out. Was a closed door session and waste of my time.
Easy, user friendly process to get veteran ID. I was procrastinating as I understood the process took a while and took to much time, nope, real easy
Being an older person I was a little apprehensive about the video call. But my agent Mr. Louis answered the call within minutes of the appointment time. He verified some information, verified the physical identification that I had, and that was it. Wham bam in and out no problem. An awesome way to verify your identity.
It is fast to go through the process but not simple as there are so much things to go through.
Give a option to talk to somebody to help up load pictures or the face scanner
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members