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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience went very easily nothing to complain about, and the fact that ID me cares enough to make sure that it has the correct person
Mi experiencia aquí fue muy sencilla y rápida no tengo ninguna queja sobre el programa porque es súper fácil sencillo y rápido me encanto
I have email accounts *******@aol.com and *******@yahoo.com. My old iRS account is AOL and my me account is yahoo. I have reported this thru your automated service bot Roy. When I sign in to and go to the IRS affiliate site, I am still reqinuired to sign in to Irs for traginnscrips. No combinations of login/password works. What is the purpose of adding id.me to the process if I still have to sign in to IrS. Stymied for months with this process. Unsatisfactory
It was smooth quick and easy to verify my id great experience.
Muy responsable y cortes hacías los demás muy amable y atento
Basically some online site enrollments can get somewhat confusing in their instructions. ID.me is straightforward and easy-to-use. If I can do it, then anyone can!
I'm so proud that the government is taking aggressive steps to protect the social security of its seniors. This new system of security prevents others from gaining access to our monthly benefits. I salute you!
The whole i.d me experience was fast and secure. I mean I actually was in my own room being identified as the real me, while the other guy is out there doing who knows what. Any, just go for it. It's so easy
The experience was straightforward and easy to understand. The results were returned very quickly. Plus, the saved me $30.00. Highly recommend.
The process is slow and cumbersome. When I tried to get in touch with customer service, it took 4 days to hear back from a customer service representative. The customer service representative was really helpful, but the system straight up didn't work despite multiple attempts and she ended up having to manually override to get it to work.
Less than 5 minutes from username to facial recognition to being verified and signed on. What more could one ask for? Such a breeze,almost fool proof!
Being not tech savvy, was nervous and almost didn't follow through. But was able to finish and was surprised how easy it was. Also felt safe.
I kept getting rejection messages advising my document could not be read.
The app stated it connected to Toyota several times, but did not. It was for a large car rebate and really frustrating.
Excelente atención al cliente una excelente atención
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members