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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I am a US citizen living overseas with no valid state ID cards. I rent and my landlord pays all utilities so I cannot produce a bill with my name and address on it. I am retired so I have no W2 or pay slip information. My financial statement with my exact address information PLUS my building number was rejected. While we do have 6-digit zip codes, but even the government does not use them on ID cards.
I don't know why you cannot accept a local driver's license or national ID cards. I had to wind up using my local pilot's license. Otherwise, I am not sure that I could have been verified. Yes, you must be strict to protect security, but you need to provide more options for us living overseas. I dont have this problem when interacting with the IRS, FBAR, or Social Security Administration online.
You have my facial photo on ID cards, why can't you use facial recognition software during the Video interview to verify who I am? The whole process was very stressful and time consuming.
I am a veteran that Apple Store employees and policy says they'll give us a 10% discount. Well, when you go to their site online which is mandatory nowadays, it does not even recognize me as a veteran when I fill in all the information on their ID.me site, I tried five or six times and spent multiple phone calls trying to straighten things out. Was a closed door session and waste of my time.
Easy, user friendly process to get veteran ID. I was procrastinating as I understood the process took a while and took to much time, nope, real easy
Being an older person I was a little apprehensive about the video call. But my agent Mr. Louis answered the call within minutes of the appointment time. He verified some information, verified the physical identification that I had, and that was it. Wham bam in and out no problem. An awesome way to verify your identity.
It is fast to go through the process but not simple as there are so much things to go through.
Give a option to talk to somebody to help up load pictures or the face scanner
Perfection and excellent, good, satisfaction and awesome
Easy I would recommend this to any veteran that need to get in touch with the VA.
It was very easy and I'll recommend this company,thank you for you help
They lady i video chatted with was very professional and very nice and helpful she was amazing and extremely nice
So far, the least frustrating. 75% of UI application done and then system goes down. Odd that the system was just down for maintenance.
Initially, customer service was called to define the nurse's discount and amount being received. Daniel (customer service agent) was very knowledgeable about the product and our contract. We really appreciate his help rearranging our contract to a more affordable plan.
Went very well since I am a beginner on the new phone and using the camera to video chat. The representative was very helpful though the whole process.
I've used this service for a couple of different accounts to securely and quickly verify my personal information. It was easy and trustworthy. I appreciate the advantage of time and effort it afforded me.
Difficult- took me a whole afternoon to register- do not see need for such a time consuming process
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I needed see information about my previous tax years. Setup took a little bit of time and effort, but only because of the amount of security needed to protect this information. I followed the setups without issue and got right to where I needed to be.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members