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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Being not tech savvy, was nervous and almost didn't follow through. But was able to finish and was surprised how easy it was. Also felt safe.
I kept getting rejection messages advising my document could not be read.
The app stated it connected to Toyota several times, but did not. It was for a large car rebate and really frustrating.
Excelente atención al cliente una excelente atención
ID.me's online software is atrocious. Their customer support does not listen to, or provide assistance to customers in a timely manor. I would absolutely recommend that you and/or your organization find an alternative method of verification.
I have been using ID Me for a while and it never disappoints. Thank you for making the verification process quick and painless
As a senior it was complicated and took me quite some time and I was completely uncomfortable with giving my SS number.
I spoke with Id associate Des and she was nice and helpful thank you
Fue la primera vez realizo una verificación de identidad para solicitar un documento y fue excelente
Excelente entrevista y en todos los requerimientos. Agradecido.
Took way to long very unnecessary for what needs to be done and took up all of my time and day it really needs to be removed it's not the IRS they don't even bring people through this..
I kept waiting for an error or a delay, but it never came. The process was really easy and I feel great knowing my account is secure and no one can access my account that is not me. I am a 2x victim of identity theft. Identity theft makes you feel violated and this safeguard adds protection for you.
They make it not so painful to adult. It's quick and to the point. Also very easy to upload pics. I felt it was easy to understand and didn't take a lot of time.
Follow the instructions and you will get your personal information immediately.
The representative's assistance was highly professional, helpful, and friendly. Everything went perfectly and I was completely satisfied.
I had to try to complete verification multiple times. The documents were being rejected even though they were the only ones I had. It was very frustrating.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members