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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Getting my ID verified was fairly easy and straightforward. All the instructions were clearly communicated and the representative I spoke with was friendly and professional too.
No idea this site existed. Found it while surfing on Wiley X's website. The discounts are great, not just token 5% off, but 20% to 40%. Lot of high end, brand name companies offering legit savings. If your a vet, or first responder, get this. Like now. The sign up process took honestly like 5 minutes, granted, you have to give up some sensitive info in the process, which always raises the pucker factor, but its worth it. Highly recommend.
Prompted for additional data to ensure who I was and added additional security features.
I hesitated to go the ID.me route as I thought it would be very invasive, it was not. My driver's License and Social Security was all they wanted. Now I log into SSA in a few seconds instead of minutes. Please remember when you are finished taking photos of your Driver's License to go back to your desk top to complete the sign up procedure.
The encounter accomplished its purpose, but I do believe it is somewhat cumbersome for a no- the person or a person who uses the site infrequently.
I was checking into a government website and I needed to verify my identity and was able to do so quickly because I had already set up my account in the past and was able to use that information to bypass a slower process if I had not already done so.
It was late at night, but done in five minutes or less and was my first time using. I could understand the questions, provide two of the MANY secure and safe documents needed to ensure it was me being identified. Easy to use and very friendly vibes from agent and the website in general.
Once the video chat was ready, it went very smoothly. I answered a few security based questions and the process was completed. Extremely satisfied.
The process to verify my ID was quick and painless. The site is easy to follow and the options for uploading documents and real-time photos using a cell phone were seamless and helpful. My ID couldn't be verified just with the upload of documents, so I was then directed to a video chat for verification. There was minimal wait time (shorter than the time it took to gather my necessary documents), and the agent was friendly and helpful during the call. The video chat lasted only a few minutes, and the agent was able to verify my ID immediately. I am very pleased with my experience.
Easy, secure and excellent verification process. I respect the way it made me feel my information would be safe.
ID.me is very comprehensive, but easy to navigate.
6 hours to get thru the approval process that I didn't want to do in the first place. Forced sign up by the IRS for 1099 filings for 57 companies I don't own, just because I file for my employer. You soft touched my credit - why? Just evasive.
Fast safe and secure! Works exactly the way you would hope it would! No pages not working! Very sooth and easy to use!
There is an afternoon of my life I will never get back. Having the experience, I should have asked for a scheduled call back. I was on the phone for over 2 hours with multiple attempts to send documents only to have them verified in person. This seems redundant. Especially in Florida, a driver's license can only be obtained with a passport, social security card, and proof of residency.
My experience was fast and easy. This tool is very helpful to that your identity is secure. I would recommend this to everyone
The steps were fairly straight forward once I found where to get going. If you are not comfortable with phone, & or computer usage it may help to get a person to assist the setup part. Personally, I really like this new version. It aligns with current workplace safeguards, so should come natural to most of us still in the workforce. Phone averse will benefit from someone to help with the getting going, and how to use part. Namaste. SteveO
There are certain security measures we take everyday with banking, emails, robocalls, etc. The process for ID.ME I like very much. I especially like the facial recognition aspect of.the security feature. It is very important and comforting to me.
Lousy - spent two hours trying to set up a business account for the energy credits for battery vehicles. Over two hours with a lot of Password Resets, numerous attempts to upload Id verification, only to reach the end and get the error mesage TOO MANY ATTEMPTS please try again in 24 hours. Not looking forward to doing this all over again.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members