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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy to understand by following instructions
I like to use this because I could not remember my password. I just needed a simple printout
The tech works well, is pretty quick, and painless.
Good experiences for me to share with others people
Great, but difficult to log in. It would be nice to have a human to answer questions.
I really felt comfortable in this process, the steps to follow are clear and precise, easy to follow, highly recommended
I made a quick account to check that my payment was posted. Very easy and felt secure!
Great. Agent was great in providing support with my ID.me process. He was informative and very friendly. He was supportive in his approach.
My experience was easy. You must carefully read the directions so you get through the process effortlessly. When it ask for access to folder, accept so the agent can proceed with completing your verification
Regardless of what others may say about security on the web this is the next step in actual security. I'd highly recommend that this be utilized more often by more people to truly make the web safer
Had a wonderful experience with id.me, my agent was very thorough and efficient. I felt my documents were in safe hands and I had a very welcoming experience.Highly recommended for safe effective logins.
Wasted time taking photos of my ID and doing live video confirmation, all successful, only to be blocked from accessing the actual SS site (the reason I was forced to use this "service"). Now they have all my biometric data and I got nothing. Ripoff,I feel violated.
Fue necesario utilizarla. En el ultimo momento obtuve respuesta en El Paso final de videollamada, la parte engorrosa y tardada fue presentar el documento bancario, entender porque no lo aceptaban, una y otra vez. Encontrarme con que querían que ese documento tuviera no sólo el nombre y dirección igual a las declaraciones, además querían que presentara completo el SS o ITIN y eso en un documento bancario no está.
Trying to scan myself. Was not easy to complete.
Don't know why/ Perhaps I was not doing it right, even I was following the instruction.
It's OK. Only do this once a year. I can cope with that.
If you ever have problems with trying to get identified please try ID me is is quick and simple and reliable
The whole process was very secure feeling. Sometimes confusing to attempt for seniors not computor savy.
User friendly has all the information I needed to apply my application
Quick, easy, secure process. Stress free and my identity was quickly verified.
She helped me through the entire process. Was very thoughtful and delightful
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members