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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very pleased with the customer service. The person who helped me was very pleasant to work with.
Was given what I asked for, but I wasn't specific enough as to my exact need.&
It was fast, easy, professional and the agent made my experience very clear and easy.
My experience for me …Love it.
It was very understandable, step by step help.
When typing in proper information it didn't let me log in.
Thanks, maybe a option to automatically log in would be help & nice.
When responding to a help ticket, you need to see it to a conclusion
Me pareció agradable, la revisión de los datos fue muy clara, concluyente y rapida.
Took long time
Was not intuitive. Asked a lot of questions.felt like maybe they were scammers getting all my info gave them access to a lot.now this stupid rating ap is giving me a hard time.
Personal documents were taken pictures,
Why do I need to?
When do I need to?
How do I need to?
Pain in the $#*! to load. Even bigger to move to advanced settings
My experience was great everything was fine the service was great
I needed some tax information and was able to retrieve it within 10 minutes through the verification process.
Fastest place on earth. When dealing with a government web sit. Simple easy and I don't have to remember my password
Mi experiencia con ellos fue muy buena y satisfecha todo muy bien
Very good had no problems the man that helped me was very patient and polite
It is good the only bad thing it took so long to start the video
The guidelines provide for the initial logins, we're exceptionally great with all necessary securities to protect your privacy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members