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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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If your looking for simple and quick you've come to the wrong website. Even though it's you you still won't be verified unless your in sun light for you verification picture. Just awful. Needs to be fixed.
Had DAYS worth of problems with Login.gov and DS Login trying to get information updated with the VA. I finally tried ID.me and it worked perfectly the first time. Their user interface is clear and easy to understand, plus, as I said, it WORKS. No error messages or "we have a problem on our end; try again later" for days as I did with Login.gov. I recommend ID.me and will only use this method to access my personal info in the future.
Setting up ID. My account worked out well thanks to operator. The self service way was my first choice, but seemed to have some type of connection problem trying to get photo ID through system.Mostly because My phone is an older model.
I experienced I'd me. In another situation and there are people who use other people's information to the advantage in really devastating Way making sure you are who say you are is understandable the prossess is what it is now so thank you very much.
It was great he was very helpful kind not rude at super professional
My experience was excellence. My questions was answered in manner of my understanding and my ID task was successful.
Took a minute to learn how to navigate the added feature but overall a great tool to help with security against fraudulent claims
I had a terrible time with the self-directed function but using an agent was relatively straightforward.
Given what they provide, information wise, this was a breeze.
ID.me gives military servicemen and women the ability to verify their service with websites that offer special status for veterans. The VFW, for instance, uses it to give members access to the VFW store. It is generally quick and easy. I detract one star because the setup though comparatively easy, requires too much information. Isn't there a better way to verify military personnel without providing so much sensitive information?
I initially wanted to get verified so that I could use the military discount to purchase some furniture around Veteran's Day. That didn't work out as it took a while to get verified (like over a month!) but I am verified now!
It easy to follow. I had some problem in filling it out but I did it!
Excellent transaction with quick response time. The process was non-evasive.
Great Experience, very convenient which is better suited for the after-5 or weekend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members