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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great Experience, very convenient which is better suited for the after-5 or weekend.
Made my online experience seamlessly integrated. Used for sensitive personal business and felt secure and known.
I was asked to record a video verification followed by a few more steps which really made me feel safe.
Great! I was initially confused about the process and being uncomfortable with computers operations, it appeared difficult for me. But as I continued working, it started to work out for me.
The ID.me service is super helpful as a consumer looking to apply discounts.
Me trataron muy amable.y rapido.entendiendo.toda pregunta.que me realizaron
Súper,excelente,rápido,sencillo y seguro!Resolvi lo q buscaba.
Very difficult to use I'd go to my local Irs office or call the 800 number!
Applying for benefits online to a government site and it connected flawlessly to ID.me. Make sure to your part on ID.me first, before you need it. I did.
First of all, I am not that good with computer but with easy to understand the instruction of the app ID.me, I could complete the sign-in process without problem. I will let many of my friends know how simple and secure it is to have an account that you can access of what is going on. I know I have a lot to learn from today onward. Thank you for all the help.
This was faster y very good l recommend for other people thanks
Ok it took longer than I expected but it would be nice if you were able to
Well after you get done jumping thru several hoops and get thru all that crap, then you have to go thru it again just to sign in to the site you want!
I had activated my social security account many years ago. Had forgotten the user name and password and no longer had the e-mail that probably was associated with my account. ID.me gave me the ability to access my social security account so that I now know what to expect in 2024.
It was good to complete the program so I can get my 2021 taxes
'ID.me' will make everything easy way to Understand & Explain step by step to move and find the perfect choice very faster than Contacting by Phone.
S.Dawson
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members