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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The registration process took a few minutes and you need to have your license, cell phone, and laptop at hand but overall it was worth it for the safety factor. Also, I discovered some online shopping websites use ID.me as a verification for customers to get senior discounts.
I tried several times on multiple days to upload my document pictures. The pictures met the stated criteria. I tried alone and also guided by staff very the phone. I was never able to complete the task. I then tried the video option. It wouldn't even open! My tax dollars at work here? I think not! The staff member advised me to keep trying. Thanks! No real help. I work 2 jobs and DON'T have time to waste like this. Just getting to a staff member takes 1,2 or more hours! Where is the help!
The process is actually quite simple if you have all the documents you need on hand. The wait time for the video chat agent was estimated at about 6 minutes and that is exactly how long it took. My agent was very professional and helpful as I was having a hard time getting my document visible to him. I would give 5 stars but I am just not a fan of online identity verification. Other than that, it was quick and easy. Thank you!
If you have a problem signing on with your user name or password having to go verify your information became a problem. You would have to go through the process of verification of who you are. Then if password was a problem you had to change it. And after doing this you had to go through verifying who you are all again.
Ha sido extremadamente satisfactoria lo que no pude resolver es debido a mi seguridad y eso lo entiendo y lo valoro pero ella hiso todo lo posible por ayudarme por lo demás mi primera vez que lo utilizo ha sido un servicio excelente
It was better than I thought it would be very informative maybe a little long but I guess necessary
Estoy des dias intentando no incuento respuestas.
Es un poco complicado pero con pasiencia se puede lograr..
2 days after getting verified on this site in order to access VA.gov someone opens up a STAR card and buying gift cards, and I'm getting unsolicited e-mails from lending tree. First time theft of my identity, last time customer.
It frustrates me to have to show my government id to a private sector 3rd party in order to confirm I am, who I say I am. Think about that for a min. The government issues me an I'd then asks an uninvolved company "is this who we gave that id to?" How stupid and wasteful is that?!?
The situation was handled very well thanks to the guard who kindly guided us, the office was clean and well-organized, and the staff were skillful and quick. Thank you
WENT BACK TO COX TO GIVE MY CONSENT TO COX TO RECEIVE SHARED INFO. THERE IS NO PLACE TO GIVE CONSENT. RECEIVED EMAIL I WAS VERIFIED AND ANOTHER TELLING ME TO RESUBMIT THE APPLICATION. SO I DID. THIS SYSTEM NEEDS TWEEKING.
My agent was very helpful and made it much more easier than I thought the whe process was going to take. Also was able to get it done very quickly. I would say my experience was pretty great.
I had to go to five or six different functions to set up my account, the camera wouldn't accept my identification I had to rake 2 or 3 times by the way I have a great camera on my iPhone 15
Muy buena dd muy fácil de hacer y muy eficaz. Me gusto y lo recomendaría que la usen
Just wanted to check my payment history with IRS, and was directed to go through ID.me. Surely it has multiple choices, so I had to try 2 to three times to get it right. I believe there should be separation for the businesses, personal and or other help before we get to ID.me and then we can directly go through with the necessary steps.
Steps are easier than I thought, but confusing to follow if we are not very familiar with computer system.
The first page of ID.me warns us being aware about fraudulent spams and linkage. How do any ordinary person, feel comfortable providing their selfie and or drivers license (As if IRS does not have our information) after that.
In fact, I was reluctant to provide all information hence I had to try a few times.
I have used it once and pray when I try again it works and does not say that was spam...
Waste of time & waste of time like this
Waste of time & waste of time like this
Waste of time & waste of time like this
At first I thought it was going to hard when I saw the 5 steps needed to get the ID.Me account but it really wasn't that bad and I appreciated the fact they were both thorough and secure so that only I could have provided the info needed for me to get into my IRS account. Very pleased with ID.me.
If your looking for simple and quick you've come to the wrong website. Even though it's you you still won't be verified unless your in sun light for you verification picture. Just awful. Needs to be fixed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members