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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This was my first time using this verification system. It was simple to use and secure. I was verified within minutes.
I had to see the agent, several weeks and attempts using the automated method did not accomplish the task.
I was able to go online with ID Me securely and research and see for myself exactly what I'm entitled to and I can now decide to start or wait longer before I file for my SSI
I found my experience to be very delightful and was easy to navigate my way through your website with the help that you provided and also the people I encountered were very nice and understanding
Everything was all self explanatory and was in order
Trying too follow the promps was a task for me. My spouse was insisting that I finished putting all of the information that was required. In this new high tech world it can be difficult for older people.
My experience was wonderful knowing that my personal information is secure makes feel good. I believe this should had be done a long time ago, But It done!
Frustrating I guess still been on the app quite a while.
The person that help me on the phone was great and helpful
Pleasantly satisfying and safe knowing that this keeps my account's safe.
This was very easy to do and very secure, they made sure it was definitely me before we continue to next step. I loved that part of them
I think the title sums it up in this case after my info was compromised and my VA account was accessed and my new account into was salvaged for the only place i put my new banking information, a few days later the debt card in the mail was not the one on the website.
Didn't notice a Student discount when using ID.ME. Please contact me back asap and fill me in with guidelines/ reasons why discount was not possible
It was very easy for me to connect and register with ID me.
My experience was quick and easy just a FYI when you're taking the picture of your photo ID turn your flash off but other than that quick and easy just follow the prop and you got it
Had the hardest time trying to verify. Horrible app need real person on call always.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members