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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very helpful and very nicely done all work I really like to said tha
The representative with ID.me walked me right through the process from start to finish. I felt secure doing the process.
Great what is my experience? I do like the experience and I recommend others.
Using ID.me was super easy,fast & secure. I highly recommend using it
My experience was very easy and smooth once I was able to provide all of the necessary documents
I was somewhat apprehensive before the video call, but it turned out to be easy, and the rep was very calm and supportive.
It was simple, easy to use, and pretty fast all in one. If I can use anyone can it was so simple create an account and snap your id and do the face recognition
Fueron muy pacientes amable y me brindaron toda la ayuda que necesitaba
It was difficult with the camera a few times, but other than that. That was it.
I honestly didn't think that I was going to be able to upload the files and pictures and do the required steps without running into any problems. Buy the site has totally proven me wrong. I didn't have one single thing go wrong.
Very satisfied with helpful ideas given by Customer Service
SON MUY AMABLES Y ME AYUDARON EL EL PROCESO DE VALIDACION
I was trying to get into a site that I put extra security because of its content, passwords kept giving error messages. I tried ID.me and I was in. Quick and simple.
It was simple and secure. Easy to use and fast. Recommend it.
Fast and easy to use. Identified me within 15 minutes.
Re: Champ-VA - we never received the letter telling us to log on so we could set up EFT for patients with Champ-VA. It was sent to our old address of 904 Campbell Street - we relocated our office 3+ years ago. It seems that Tricare, Medicare, Highmark and all other insurances have our new address!
I call Champ-VA and spoke with a representative was on phone 45 mintues! Then went to the website and spent another 45 Minutes what a waste of time!~!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members