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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Representative was very kind she know exactly what she was doing
My experience this time on this site,was surprisingly very easy to use. I am so glad that they decided to make it user friendly.
Convenient easy to apply main reason help some monthly payment
I needed my 1099 for tax season 2017 and ID Me came through for me speedily! Right before the deadline of closing on the refinance of my home. Thanks!
It was to understand. However there were parts that were repetitive..
Good very pleased for helping me understand my situation and understanding my concerns.
I highly suggest scheduling a video verification, and not attempting to self verify. The process was extremely tedious, frustrating, and lengthy just for the technology to perceived my name wrong and require a video call with a rep anyway. The call with the rep was great though, quick, easy, and I like that she asked questions to ensure there's no fraud or identity theft.
Do you know that the choices given to ID you is long and tedious. In addition, the instructions are long explanations of what to do, then read the disclaimers with each action.
A long and tedius process…. Better get your Ph.d for this task! Even with this review they want you to upload a pictures
It takes just a couple of seconds more than the old way, but I believe it's worth it to have that much security on our personal information. It makes me feel safer, stronger, and more secure that this login system is being implemented.
I had a easy experience.The verification was simple. Customer service was simple. And my experience was a good and easy one today.
The verification process was a little time consuming, but when it comes to government access you should wish the process to be secure not necessarily lengthy. And the video call verification was incredibly perfect and professional. If I could give more than 5 stars, I would. Thank you. Keep Democracy Alive!
Guided me through every step with simple and easy instructions. It took less than 5 minutes, once I got my D.L
I intended to login and make an estimated payment as I have been doing for years. It took me to this ID.me site which I had never heard of before. Wasn't able to find out much about it and it was stressful. Did manage to follow through and complete it. I guess I will find out if it is legitimate when funds are withdrawn from my account.
I'm very satisfied because they provide me with all the information.
Also, they help me with my paperwork and a video call. Thank you.
Exelente experiencia por que aprendi de ustedes, solo que demora mucho en cargar
Like anything that is tied to the government, it is over-reaching, difficult, too many clicks, and it required me to change my password at least two or three times.
If you like pain, you found the place.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members