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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Easy to navigate and safe I really like this app. Thank you to whoever make this up. Make it easy for make everything from home.
The ease of use is excellent! The best app and needed for a long time by the IRS. Very appreciated and a big thank you!
It was simple to make entries. The information requested was concise and on point.
ID,me was the best, when verifying status. Easy, fast and secure!
Don't waste your time on the site it will log you off and give you an 800 number to call which will leave you on hold for over an hour and then disconnect your call. Take my advice higher an attorney to get your work done.
Several attempts to activate my account with no success. Much time and effort wasted.
Difficult to navigate and ineffective still what go through all this $#*! n still couldn't file the claim
Verification is truly excellent! The verification process is a crucial part of any system or project, especially in the realms of security and quality assurance. Verification ensures that information, data, or products are checked and proven to be accurate, correct, and reliable. It helps to confirm that the subject has been validated properly and reliably, while providing users or customers with confidence in authenticity and quality. A robust verification process also plays a significant role in building and maintaining the reputation of an organization
Easy to set up!
Step by step instructions for easy set up it was great!
Basically a point and click setup operation to confirm my I.D. Me status.
He walked me through the process. Easy. I was apprehensive at first but he quickly put me at ease
En estos tiempos de infinitos fraudes el tener una forma de identificación segura es básica
Thank you for helping me complete my request for my disability claim
Payment process is entirely too complex... only to end with technical issues preventing payment to be completed
Thank you for the professional, fast and courteous service just what I needed
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members