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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I thought the IRS couldn't make anything more painful, but this ID.me experience surpassed the IRS, even. It took hours uploading documents, attempting to take the videos, only in the end after numerous failed attempts, to end up speaking with an agent and having to do a video call after pulling my hair out, following the online instructions to a "T". Save yourself a lot of frustration and do the video call up front. Very UNHAPPY ID/me user.
It was good. Thank you for implementing more security and making it easy to complete it. I appreciate it.
ID me, helps me have an enjoyable experience. It's simple but very safe
Experiencia grata fue fácil rápido y seguro mil gracias
That was way faster and more simple than I expected! I was able to get to my end game (seeing my FED transactions) way sooner than I had thought in my head :)
Para mi el documento esta adecuado y con preguntas adecuadas para poder identificar identidad autentica.
Yo me siento seguro de ustedes por Haci no hay tanto fraudes
If the person has a little of computer knowledge, the process is simple and safe.
My experience with ID me was positive. I was extremely insecure about providing my personal information over the Internet in order to verify my identity and get the idme profile. The agent I spoke with, made me feel very secure. I cannot get my information verified online so I had to go to the video chat, which made me very nervous. However, the agent I spoke with, was extremely effective and efficient and made me feel safe, providing all of my information online, my experience was very positive
Efficient and easy. I lead step by step towards my goal of getting my unemployment check. They helped me feel like all my information was going to secure with them.
Helpful and that's it.Nothing else to say. So why can't I submit without adding a hunch of extra words
I love use it it's the best thing ever keep up the good work
It's easy and quick no more than 4 minute's to video chat Great way to verify its you
I had a bad connection and when I was cut off my heart sank. I was afraid I'd have to start at beginning of process but the agent called me back, and continued where we left off.
So simple and easy. They asked a few questions, had to send them some proof and that was it. I don't have to spend multiple visits with government agencies just to prove who I am, it's all done. Thank you so much.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members