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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Already did! These procedures really stink. STINK, stink
I took step by step and doing so my info was clear to my knowledge what was needed at input
My experience was wonderful the man was nice and direct about what I needed to do
See my survey response; It was an uneasy and unfriendly first experience; I felt immediately as if I might have been scammed by an un-personable and un-identified representative without any connection to IRS. It was a very uneasy feeling that the call ended so abruptly with no time to utter a single word.
It was great because of the good treatment and very satisfied, proud, nice, awesome
It was very professional representative was very kind and attentive
I was directed to it because I was informed it was the only way to take care of some business I needed to fix. The process was fussy and it took four attempts to have the correct answers. At which point I was redirected to a login portal which I was already credentialed for.
So have my credit report, my SSN, Address; family data, and I know not what else, in a data base I have no way to be certain is secure.
I also have no guarantee they are not using that data to sell, or otherwise profit from.
This process wanted a picture of my ID, a selfie, and other info and it sounded like it was going to be a pain, but I was pleasantly surprised to find it was easy, worked flawlessly, and I was done sooner than I expected. Kudos.
Seemed lengthy at first, but results were fine. Took me where I needed to go.
I was surprised how easy and streamlined the process was. Not like other government requests. Felt modern and was very easy to complete in about 15 minutes. Based on this experience I'd shop here again ;)
Excelente, segura, confiable y fácil de entender y Configurar.
Time consuming for an elderly man with bad eyes and I had too start over from the beginning four or more times
Great experience they made it easy to follow instructions thanks for everything
Very professional and friendly technician and understanding.
Wasn't sure or confident that I did it right. The instructions asked me to go backwards in my browser which I did wrong on my phone so I started the whole process over on my laptop.
I thought the IRS couldn't make anything more painful, but this ID.me experience surpassed the IRS, even. It took hours uploading documents, attempting to take the videos, only in the end after numerous failed attempts, to end up speaking with an agent and having to do a video call after pulling my hair out, following the online instructions to a "T". Save yourself a lot of frustration and do the video call up front. Very UNHAPPY ID/me user.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members